Danielle Frederick
Clayton
Summary
I’m looking for long term employment in a well-established company. I look forward to using my skills and experience to benefit the company in any way possible. I believe in hard work, dedication and compassion are just some of the values I can offer. I’m looking for new challenges and opportunities to further expand my knowledge and skill set. I am a hard worker and love to learn new things and face new challenges. Able to work independently and as a team member. Excels and multi-tasking in a fast paced and demanding professional environment.
Overview
21
21
years of professional experience
Work History
Collection Specialist 1
M & T Bank
Millsboro, DE
08.2025 - Current
- Take incoming and out going calls.
- Take payments.
- Do extensions.
- Investigate accounts if customer has made payment and account doesn't reflect.
- Transfer calls to correct department.
Patient Care Technician
Bayhealth
Dover DE
04.2023 - 07.2024
- Identified patients using proper procedures prior to specimen collection.
- Locate veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Transported specimens following established protocol for temperature and light.
- Collected specimen samples and transported to laboratory for processing.
- Processing/ stat lab
Credit Specialist
Schagringas
Rehoboth, DE
04.2019 - 04.2023
- Run reports every morning.
- Call all past due accounts and create and send out letters if needed.
- Run credit reports for all new accounts.
- Use email to communicate with customers.
- Answer incoming calls and direct to the correct department.
- Answer incoming calls and if there are any questions other than service work, I assist.
- Fill in at front desk for lunch breaks. This includes incoming foot traffic of customers.
- Take payments
- Take deposit of money to bank when needed.
- Set up new accounts.
- Schedule deliveries for propane if on WILL CALL.
- Change credit card information for customer as needed.
- Sell service contracts.
- General customer service.
Administrative Assistant
FirstCollect
Lewes, DE
08.2016 - 04.2019
- Skip tracer.
- Accounts that have not paid and are over a certain amount would be put into a que for me to review.
- I would use different software and put the information we had of the person in to see if I could get new phone numbers and their workplace to file legal.
- Answering all phone calls and directing the calls to the correct collector going by the letter of their last name.
- I dealt with all our clients that were giving us their accounts.
- Took phone calls and emails answering any questions our clients had.
- Entered all new accounts into the system by hand. Entering all the debtor’s information in the amount due.
- Created all letters and mailed out.
- Handled all bankruptcy letters and notated accounts.
- Faxed current client lists of names giving to us and amount entered into our system of money being owed.
- Took flex card payments from clients.
- Order supplies for the office.
- Helped office manager with jp court documents and notating accounts printing off website.
Cashier
Shop'n Save
Shinnston, WV
11.2015 - 04.2016
- Operated cash register collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scan items bagged items.
- Helped customers to vehicles when needed.
File Maintenance
Giant
Rehoboth, DE
03.2015 - 08.2015
- Each week sales changed.
- I would create signs and tags for all new sale items.
- Ran reports.
- Customer service.
Shift Manager
24/7 Club Fitness
Rehoboth, DE
06.2012 - 02.2015
- Greet all incoming customers.
- Answering incoming phone calls.
- All new customers would do a walk through and go over the different memberships offered. (Sales)
- Created new accounts for all new customers.
- Counted drawers at end of each shift.
- Did deposit each day. (took money to bank)
- Created schedule for kid’s club.
- Assigned duties to employees.
- Ordered cleaning products.
- Ordered drinks and items sold.
- Any cancellations of memberships I dealt with.
- Laundry of towels.
- Fill up spray bottles for cleaning product used on equipment.
- Any broken equipment had to be recorded and referred to maintenance personnel for correction.
Customer Service Associate
ACME
Smyrna, DE
08.2005 - 03.2012
- Bagger- Collect all carts from outside and line up in front of store.
- Cashier - Rang items, bagged items, collected payment and coupons.
- Self-checkout- Assisted customers with finding items on machine: like produce or any questions they had. Monitored for stealing.
- Holidays I helped in the floral department. Cutting flowers and arranging. Bringing out on the floor to be seen. Blowing balloons up for customers.
- Holidays I helped in bakery putting cookies in containers and putting out on the floor.
- Short time I worked out in the fuel center. Taking cash or card from customer buying fuel for their vehicles and putting it on the correct pump so the customer could get gas. Handled cigarettes and scratch offs.
- Counted drawer at the end of each shift.
- Cleaned bathrooms when needed.
- Assisted customers in finding items.
- Did shot backs when needed. Took items that customer left behind and had to put back on the shelves.
- Thursdays helped with the change in prices. Worked a different shift and would put tags up for items that were going on sale for the week or going off sale.
Education
No Degree -
Sussex Tech Adult Education
07.2022
High School Diploma - Medical Assistant
Polytech
Woodside, DE05.2009
Skills
- Telephone and email etiquette
- Credit decision making
- Data analysis
- Credit evaluations
- Working collaboratively
- Communication
- Reliable and trustworthy
- Multi-tasker
- Pleasant phone voice
- Hard worker & motivated
- Customer service
- Team player
- Committed, loyal
- Hard worker
- Clerical
- Data entry
- Account reconciliation
Timeline
Collection Specialist 1
M & T Bank
08.2025 - Current
Patient Care Technician
Bayhealth
04.2023 - 07.2024
Credit Specialist
Schagringas
04.2019 - 04.2023
Administrative Assistant
FirstCollect
08.2016 - 04.2019
Cashier
Shop'n Save
11.2015 - 04.2016
File Maintenance
Giant
03.2015 - 08.2015
Shift Manager
24/7 Club Fitness
06.2012 - 02.2015
Customer Service Associate
ACME
08.2005 - 03.2012
High School Diploma - Medical Assistant
Polytech
No Degree -
Sussex Tech Adult Education