Danielle Teat
Easterseals Delaware and Maryland's Eastern Shore
Smyrna
22
years of professional experience
Personable individual with 20+ years of customer service experience. A caring individual with a love of books and reading. A willing and fast learner that works well with visual and hands on training.
Work History
Secretary Receptionist
7 Years 9 Months- Create a positive first impression by greeting visitors warmly and directing them to the appropriate personnel or department.
- Handle incoming calls, directing inquiries to appropriate personnel and departments promptly via a multi-line phone system.
- Assist in scheduling conference room reservations.
- Send and distribute mail and parcels.
- Maintain office supply inventory, placing orders as needed for operations.
- Provide administrative support to the Office Manager and other staff members.
- prepare documents such as memos, letters and spreadsheets using Microsoft Office applications.
- Maintain filing systems for confidential documents, organize files for easy retrieval of information when requested.
- Proofread documents before submission; correct any errors found in grammar or punctuation.
- Perform data entry and document routing into computer systems; ensuring accuracy of all information.
- Update contact lists on a regular basis; create new contacts as needed.
- Provide assistance with onboarding new employees by preparing orientation materials.
- Operate office equipment such as printer, scanner and fax machine.
- Handle confidential documents with discretion.
- Ensure lobby and reception area are clean, comfortable and welcoming for visitors.
Loan Processor
1 Year 5 Months- Coordinated with underwriters to streamline loan approval process, reducing turnaround time.
- Process loan applications for consumer loan products efficiently.
- Communicated with clients to gather necessary financial information and clarify details.
- Assisted clients in understanding loan terms and repayment options clearly.
- Conducted verification of employment, income and deposits to support loan decisions.
- Informed customers of loan application requirements and deadlines.
- Communicated with clients via phone and email to negotiate payment arrangements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed payments through various methods.
- Identified past due accounts and contacted account holders to arrange payment.
Direct Support Professional
1 Year 3 Months- Delivered direct care to individuals with intellectual and developmental disabilities, enhancing their participation in daily living activities.
- Monitored individuals behaviors, documented observations and communicated changes or concerns to supervisor to ensure timely interventions.
- Built strong rapport with participants and families to enhance quality of care and promote trust.
- Accompanied individuals on outings to promote independence and integration into the community.
- Conducted unannounced visits to evaluate participants well being and identify support needs in the workplace to more independent participants.
- Attended speech therapy with participants.
- Transported participants to work and recreational activities.
- Worked with individuals who had the potential for severe behaviors.
Assistant Manager
6 Months- Coordinated daily operations to ensure smooth store functionality and customer satisfaction.
- Resolved customer inquiries and complaints, improving shopping experience and customer satisfaction.
- Monitored employee attendance and payroll information to ensure accurate records and compliance.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Placed online orders for clients.
Personal Banker
3 Years 2 Months- Processed customer transactions with precision and speed in high-volume setting.
- Resolved customer issues promptly, ensuring satisfaction and retention at the bank.
- Helped customers open and close account, apply for loans and make sound financial decisions.
- Educated clients on digital banking tools and online services offered by WSFS Bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Trained new staff on banking procedures, policies, and customer service excellence.
- Maintained compliance with regulatory requirements in all banking operations.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Balanced cash drawer daily and reconciled discrepancies.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Achieved 'Employee of the Month' status twice consecutively, highlighting commitment to excellence in customer service.
- Conducted monthly audits on cash drawers, ATM, vaults, safe boxes and cash machines.
- Prepared and verified cash shipments to and from Garda.
Cashier
7 Years 5 Months- Operated cash register with precision, processed various payment methods including cash, check, credit card, gift card, and automatic debit to ensure smooth customer transactions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries and store navigation, improving their shopping experience.
- Collaborated with front-end staff to improve customer service and facilitate seamless assistance.
- Educated customers on promotions and credit programs effectively.
- Maintained cleanliness and organization of checkout area.
- Trained new team members in cash register operation and customer service.
Education
High School Diploma
Skills
Office administration
Multi-line phone systems
Customer service
Written communication
Multi-line phone operation
Professional courtesy
Cash register operation
Timeline
Secretary Receptionist
Easterseals Delaware and Maryland's Eastern Shore
2018.11 - CurrentRead More
Loan Processor
Minute Loan Center
2017.06 - 2018.11Read More
Direct Support Professional
Autism Delaware
2016.02 - 2017.05Read More
Assistant Manager
Torrid Clothing Store
2015.08 - 2016.02Read More
Personal Banker
WSFS Bank
2012.04 - 2015.06Read More
Cashier
Walmart
2004.07 - 2011.12Read More
Ceasar Rodney High School
High School Diploma
Read More