Darius Williams
Kaiserslautern,RP
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
20
20
years of professional experience
Work History
Assistant Branch Manager
Service Credit Union
04.2023 - Current
- Supported branch leadership in overseeing daily operations, ensuring compliance with internal policies and regulatory standards, while upholding service excellence and branch appearance.
- Co-managed a team of Member Service Representatives and Loan Officers, providing training, coaching, scheduling, and performance feedback to drive efficiency and high service standards.
- Oversaw operational tasks, including vault custody, cash forecasting, daily balancing, and quality control, to maintain audit readiness and ensure procedural compliance.
- Acted as a key liaison to the military community, promoting credit union services through outreach, relationship building, and support of Service Credit Union's mission.
Contact Center Supervisor / Contact Center Representative
Service Credit Union
10.2013 - 04.2023
- Supervise daily operations of a high-volume call center, leading and coaching a cross-functional team of 15 staff members, including customer service representatives, loan officers, and administrative support, to ensure service excellence and operational efficiency.
- Collaborate with senior leadership to set strategic goals, manage recruitment and training, and evaluate team performance to ensure compliance with policies and service quality standards.
- Resolve complex customer escalations with speed and professionalism, while serving as a Loan Officer responsible for reviewing applications, identifying cross-sell opportunities, and making lending decisions.
- Support financial operations as Assistant Treasurer by assisting in budget preparation, payroll processing, and financial record maintenance, ensuring accuracy and compliance with internal controls.
Postal Operations Specialist & Inspector
United States Air Force, USAF
11.2005 - 10.2013
- Delivered comprehensive postal services to 4,000+ personnel across multiple U.S. Air Force bases (Kapaun AS, Ramstein AB, COB Adder, and the U.S. Embassy in Baghdad).
- Managed mail handling, tracking, sorting, and customer service functions for over 50,000 parcels, ensuring 100% accountability and compliance with USPS, DoD, and international military regulations.
- Served as Custodian of Postal Effects at the U.S. Embassy in Baghdad, ensuring secure mail delivery and resolution of complex delivery issues under high-pressure conditions.
- Acted as Technical Postal Inspector overseeing 350+ mailrooms and supervising 300+ mail clerks, reducing non-compliance by 50% and eliminating a six-month data backlog through system redesign.
- Oversaw 38 contractors and processed 6+ million pounds of joint forces mail, managing financial mail operations for 1,500+ personnel in a deployed environment.
- Implemented an electronic tracking system to optimize supply chain management and eliminate shortages and overstock in postal supplies.
Education
MBA - Accounting
American Military University
09-2026
Master of Arts - Ministry
Luther Rice College & Seminary
Lithonia, GA05.2017
Bachelor of Arts - Religion/Christian Worldview
Luther Rice College & Seminary
Lithonia, GA05.2016
Skills
- Customer Service
- Staff Management
- Customer Relationship Management (CRM)
- Banking
- ATM Reconciliations
- Recruitment
- Staff Training
- Performance Management
- Relationship Building
- Quality assurance
ADDITIONAL INFORMATION
Technical Proficiency: LoansPQ, EchoSign, Adobe Reader, Branch Suite, Teller Advantage, CPG Foreign Currency, LivePerson, GEVA, VoIP, Microsoft Office Suite, Windows OS, DNA, SalesForce
Timeline
Assistant Branch Manager
Service Credit Union
04.2023 - Current
Contact Center Supervisor / Contact Center Representative
Service Credit Union
10.2013 - 04.2023
Postal Operations Specialist & Inspector
United States Air Force, USAF
11.2005 - 10.2013
Master of Arts - Ministry
Luther Rice College & Seminary
Bachelor of Arts - Religion/Christian Worldview
Luther Rice College & Seminary
MBA - Accounting
American Military University
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