Darrell John
Stuttgart
Summary
With 30 years of experience, in cyber security, project management, customer service, system administration, and training. With the support of three Combatant Commands globally, gaining a comprehensive understanding of mission critical thinking and effectively meeting the needs of command operations and war fighters.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cyber Operations Lead
CACI International
2019.09 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered positive work environment by promoting open communication, teamwork, and employee engagement.
- Recruited and trained 10 new employees over five years.
- Manage team of ten team members that maintain all cyber security tools
- Responsible for operational cyber security
- This includes reporting to the command Information Systems Security Managers (ISSMs) and Authorization Official (AO)
- Complete the monthly DODIN Cyber hardening scorecard
- Ensure that all team members are engaged and keep our security tools updated and functional
- Assist other ELITE teams with compliance checks to workstation, servers, and networking devices
- As a key member of the ELITE Cyber Security team, that developed the current EUCOM Vulnerability Management reporting process to ensure the IAVMs are tracked, reported, and verification of mitigation is completed
- Developed the commands Incident Response Procedures to include reporting, tracking and coordination to closure.
Cyber Security Analyst
Jacobs Technologies
2018.10 - 2019.09
- As the assistant team lead for the USSOCOM Enterprise HBSS team that managed six separate networks totaling approximately 100k endpoints globally
- Daily tasks are to ensure the endpoints are compliant with the current Cybersecurity STIGS/TASORDS/OPORDS
- Developed and conducted monthly training sessions for 50+ USSOCOM HBSS administrators supporting the global cybersecurity mission
- Provided reports as requested to leadership for enterprise security compliance.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
Service Desk Trainer and Operations Manager
Quiet Professional
2018.03 - 2018.10
- Managed the training and mentoring program for 60+ technicians at multiple sites across the enterprise
- Developed and maintained the technician quality assurance program to provide feedback for future enhancements to training and call quality
- Tracked all technicians’ administrative compliance for mission readiness and government staffing requirements
- Managed the customer self-help portal for more than 100k enterprise users
- Worked with other departments within the enterprise to maintain current troubleshooting methods, ensuring that the technicians were provided with the quality information for ticket escalation/resolution.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Information Security Engineer III
CACI International/L3 NSS
2015.12 - 2018.03
- Manage the Host Based Security System (HBSS) on four separate networks totaling 75k+ workstations globally
- Daily tasks are to ensure the workstations are compliant with the current Cybersecurity requirements
- Develop training documentation for HBSS administrators supporting the global security mission
- Provide reports as requested to leadership for network security compliance levels
- Work with BMC Remedy to resolve required fixes and approved changes to the HBSS resources.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Managed third-party vendor relationships to maintain compliance with industry standards and regulations.
Public Key Infrastructure (PKI)/System Administrator
CACI International/L3 NSS
2013.03 - 2015.12
- Primary function of this position was to be the Local Registration Authority (LRA) for USSOCOM
- Develop/establish processes and procedures for this new program, these processes are still used ten years later
- This location became a focal point for new personnel transitioning into the command
- With a high volume of personnel quality customer support required focus and efficiency when having to triage the situation.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Processed 250 tokens issued weekly
Senior Electronic Technician III
CACI International/L3 NSS
2010.09 - 2013.03
- Managed the Customer Support Center (CSC) for USSOCOM in the high stress environment of Afghanistan
- The focus was customer service and training; this included devolving a training curriculum for the CSC which included a mix of 40 contractors and military deployed to multiple different areas in the county
- The constant rotation of the military from different career backgrounds it was important to train everyone to a baseline of requirements to support the mission in a timely manner
- The contract had several Service Level Agreements (SLA) for account creation and ticket handling
- Created a tracking and training schedules for team members to ensure to meet these SLAs
- The reports were then provided to senior leadership in Monthly Service Reports (MSRs) to ensure monthly quality assurance obligations to USSOCOM
- Assisted senior leadership with trend analysis by providing additional reports generated from Remedy and mission critical documentation
- Provide a properly manned support staff to more than 15,000 customers across the globe.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
Senior System Trainer
Advanced C4 Solutions (AC4S)
2010.04 - 2010.09
- Provide pre-deployment training to approximately 1500 joint military members for networking and work group management
- The goal was to prepare them to support USSOCOM while working in the Central Operations Command (CENTCOM) AOR
- Daily responsibilities were to develop training materials and maintain training labs/environments for current real world situations
- Provided training result documentation to leadership ensuring that everyone was deployment ready.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Senior Electronic Technician III
L-3 Communications ISD
2008.11 - 2010.04
- Provide critical customer support to USSOCOM while working in the CENTCOM AOR
- Daily responsibilities included troubleshooting computer connectivity for network equipment, computers and printers
- Responsible for installation of cabling, computer hardware, switches and Cisco VoIP phones
- BMC Remedy was used to get requirements for maintaining, creating, and modifying user accounts, mailboxes, and distribution lists
- Imaging of laptop/desktop computers for multiple networks all which require a working knowledge in 20+ above baseline applications.
Education
High School Diploma -
East Bay Senior High School
Gibsonton, FL06.1992
Skills
- ACAS - Advanced
- TRELLIX - Advanced
- CARBON BLACK APP CONTROL - Advanced
- Splunk - Beginner
- Splunk SOAR - Familiar
- Forescout - Familiar
- EMASS - Beginner
- Service Now - Moderate
Certification
- Host Base Security System (HBSS) 201/301/501 courses, 08/2023
- VMware Carbon Black App Control Basic/Advanced Admin, 07/2021
- ACAS Certified, 03/2020
- USAF Local Registration Authority certification course, 04/2013
- EXIN ITIL Foundations v3, 02/2013
- CompTIA Project+, 02/2013
- CompTIA Security+, 02/2013
- CompTIA Network+, 01/2013
Other
Security Clearance - Top Secret/SCI SSBI
Military Service - USAF/USAF FLANG - 06/1992 - 04/1998
Awards
- CACI International Innovations recipient - 04/2022
- CACI International - Certificate of Excellence 04/2023
Timeline
Cyber Operations Lead
CACI International
2019.09 - Current
Cyber Security Analyst
Jacobs Technologies
2018.10 - 2019.09
Service Desk Trainer and Operations Manager
Quiet Professional
2018.03 - 2018.10
Information Security Engineer III
CACI International/L3 NSS
2015.12 - 2018.03
Public Key Infrastructure (PKI)/System Administrator
CACI International/L3 NSS
2013.03 - 2015.12
Senior Electronic Technician III
CACI International/L3 NSS
2010.09 - 2013.03
Senior System Trainer
Advanced C4 Solutions (AC4S)
2010.04 - 2010.09
Senior Electronic Technician III
L-3 Communications ISD
2008.11 - 2010.04
High School Diploma -
East Bay Senior High School
- Host Base Security System (HBSS) 201/301/501 courses, 08/2023
- VMware Carbon Black App Control Basic/Advanced Admin, 07/2021
- ACAS Certified, 03/2020
- USAF Local Registration Authority certification course, 04/2013
- EXIN ITIL Foundations v3, 02/2013
- CompTIA Project+, 02/2013
- CompTIA Security+, 02/2013
- CompTIA Network+, 01/2013
Similar Profiles
Lisa RyanLisa Ryan
Contract Closeout Specialist at CACI International, Inc (CACI SSC)Contract Closeout Specialist at CACI International, Inc (CACI SSC)
Janell BugbeeJanell Bugbee
Background Investigator at CACI InternationalBackground Investigator at CACI International
Felipe Quiros CardenasFelipe Quiros Cardenas
Contract Investigator at CACI InternationalContract Investigator at CACI International