Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darren Galloway

Bettendorf

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service/Sales Representative

Cintas
Davenport
10.2023 - Current
  • Provided accurate information about products and services.
  • Provided service to customers based on product needs. and resolved customer issues.
  • Built sustainable relationships with customers through open communication.
  • Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
  • Educated customers on product features and benefits.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Identified potential opportunities to upsell products or services.
  • Recognized potential areas needing improvement in the customer service process.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Delivery Driver/Warehouse/Customer Service

Furniture Row
Bettendorf
10.2022 - 10.2023
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Heat Treatment Technician

Donohoo Steel Treating Co.
Bettendorf
04.2018 - 10.2022
  • Ensured that all safety regulations were followed while operating the furnace system.
  • Monitored furnace temperatures and adjusted as necessary to ensure parts met required hardness levels.
  • Utilized thermocouples and pyrometers to measure temperature during heat treatment cycles.
  • Developed standard operating procedures for safe handling of hazardous materials.
  • Performed quality checks on parts before, during and after heat treating processes using appropriate measuring instruments such as Rockwell tester or Brinell hardness tester.
  • Performed heat treating operations to specific customer requirements, specifications and standards.
  • Troubleshot operational problems with equipment and took corrective action when necessary.
  • Loaded and unloaded materials from the furnaces per established procedures.
  • Measured, tested and visually evaluated finished products to assess conformance with specifications and assign grades.
  • Coated raw materials with special materials to promote optimal heat spread and create uniform finishes.
  • Identified and managed optimal processing sequences, furnace temperatures and heat cycle requirements for each production run.

Basketball Team Captain

Itzehoe Eagles Bundesliga
Itzehoe
07.2016 - 03.2018
  • Company Overview: I played two seasons of professional basketball overseas, where I was able to take on many leadership roles, work at camps and school functions for youth, and performed exceptionally well.
  • Maintained a professional attitude when interacting with referees, opposing teams, fans.
  • Communicated with coaches and staff regarding team progress, issues, or concerns.
  • Encouraged positive behavior among teammates during practice sessions or games.
  • Developed strategies for improving team performance.
  • Https://qctimes.com/sports/basketball/davenport-north-grad-galloway-prepares-for-next-challenge-ingermany/article_4d6f0576-69d7-578e-88f6-38a5d2ab2aa3.html

Basketball Team Captain

Packenham Warriors Big V
Pakenham
02.2015 - 02.2016
  • Company Overview: Played a season of professional basketball overseas where I was able to take on many leadership roles, work camps and school functions for youth, and perform exceptionally well.
  • Maintained a professional attitude when interacting with referees, opposing teams, fans.
  • Communicated with coaches and staff regarding team progress, issues, or concerns.
  • Encouraged positive behavior among teammates during practice sessions or games.
  • Developed strategies for improving team performance.

Education

Associate of Arts - Liberal Arts

Ellsworth Community College
Iowa Falls, IA
05.2012

Some College (No Degree) - Management Information Systems

St. Ambrose University
Davenport, IA

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Customer relationship management
  • Conflict resolution
  • Account management
  • Contract negotiation expertise
  • Critical thinking
  • Data entry
  • CRM software
  • Team building

Certification

Non-CDL Class C Driver's License

Timeline

Customer Service/Sales Representative

Cintas
10.2023 - Current

Delivery Driver/Warehouse/Customer Service

Furniture Row
10.2022 - 10.2023

Heat Treatment Technician

Donohoo Steel Treating Co.
04.2018 - 10.2022

Basketball Team Captain

Itzehoe Eagles Bundesliga
07.2016 - 03.2018

Basketball Team Captain

Packenham Warriors Big V
02.2015 - 02.2016

Associate of Arts - Liberal Arts

Ellsworth Community College

Some College (No Degree) - Management Information Systems

St. Ambrose University

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Darren Galloway