David Bickford
Newark
Summary
Claims professional with comprehensive experience in assessing and managing exposure and liability. Strong analytical skills, combined with expertise in insurance policies, enable accurate evaluations and efficient claim resolutions. Known for fostering team collaboration and adapting to dynamic environments to achieve optimal results. Reliable and resourceful, with keen ability to balance client needs and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Property Field Adjuster
Farmers
09.2022 - 03.2024
- Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
- Achieved higher success rates in subrogation recoveries by diligently investigating responsible third parties'' liability coverage or assets.
- Maintained compliance with state regulations and company policies through continuous professional development and training sessions.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
Intermediate Medical Claims Adjuster
Progressive
10.2018 - 09.2022
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
- Assisted in the creation of departmental procedures and guidelines to maintain consistency across all team members'' work quality standards.
- Evaluated new software tools that improved productivity levels while maintaining accuracy standards.
- Resolved complex claims issues for expedited processing and resolution.
- Mentored new hires on company policies, procedures, and best practices related to medical claims adjusting.
- Collaborated with healthcare providers to obtain necessary documentation for claim support.
- Managed large volume of medical claims on daily basis.
Property and Casualty Adjuster
Progressive
05.2016 - 10.2018
- Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
- Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting casualty adjusting practices.
- Collaborated with legal teams to defend company interests in litigation matters related to casualty insurance claims.
- Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered casualties.
Medical Claims Adjuster
Progressive
10.2015 - 05.2016
- Identified patterns of fraudulent activities through meticulous analysis of medical claims data.
- Conducted thorough investigations of medical claims to ensure proper payment or denial.
- Provided exceptional customer service to both internal and external stakeholders during the entire claim lifecycle process.
- Reviewed provider coding information to report services and verify correctness.
- Verified patient insurance coverage and benefits for medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
Personal Lines Insurance Sales Agent
AAA Mid Atlantic
01.2012 - 10.2015
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Assisted in developing marketing materials and campaigns that effectively communicated the value of personal lines insurance products to prospective clients.
- Delivered educational presentations on insurance products, helping clients make informed decisions about their coverage needs.
- Evaluated and updated policyholder information regularly, ensuring accurate premiums and avoiding potential coverage gaps.
- Maintained detailed records of client interactions using CRM software, supporting seamless communication among team members and timely follow-up actions when needed.
- Managed a book of business with excellent client retention rates due to proactive policy reviews and outstanding customer service.
Insurance Agency Manager
Barba & Reynolds Insurance
05.2007 - 01.2012
- Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
- Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.
- Developed strong relationships with underwriters and carriers to negotiate better coverage options for clients.
- Reduced claims processing time by optimizing internal workflows and streamlining communication with adjusters.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - Computer Engineering
University of Delaware
Newark, DENo Degree - Computer Engineering
University of Pittsburgh
Pittsburgh, PAHigh School Diploma -
Central Dauphin High School
Harrisburg, PA05-2000
Skills
- Claim processing
- Regulatory compliance
- Customer relationship management
- Risk assessment
- Effective communication
- Claims investigation
- Property inspection
- Estimating repairs
- Insurance regulations
- Problem-solving
Certification
Delaware Property and Casualty Adjuster License
Non Resident Maryland & PA Adjuster License
Timeline
Senior Property Field Adjuster
Farmers
09.2022 - 03.2024
Intermediate Medical Claims Adjuster
Progressive
10.2018 - 09.2022
Property and Casualty Adjuster
Progressive
05.2016 - 10.2018
Medical Claims Adjuster
Progressive
10.2015 - 05.2016
Personal Lines Insurance Sales Agent
AAA Mid Atlantic
01.2012 - 10.2015
Insurance Agency Manager
Barba & Reynolds Insurance
05.2007 - 01.2012
No Degree - Computer Engineering
University of Delaware
No Degree - Computer Engineering
University of Pittsburgh
High School Diploma -
Central Dauphin High School
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