David Hill
Birmingham
Summary
Accomplished professional with extensive expertise in claims handling, fraud detection, investigation, data analysis, machine learning, and team leading. Demonstrating a strong proficiency in regulatory compliance, audit management, and cross-functional collaboration. Adept at performance management, technical referral, and team coaching while effectively influencing decision-makers. Experienced in high-level networking, handling complex cases, and stakeholder communication.
Enthusiastic individual with almost 30 years of insurance experience. Securing team success through hard work, attention to detail and excellent organisation. Sharing technical knowledge and strategies in order to achieve results.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Senior fraud analyst
Allianz Insurance Plc
Birmingham, West Midlands
11.2019 - Current
- Coordinate with industry and law enforcement agencies, supporting fraud investigations
- Implement effective controls and strategies that reduce financial losses
- Support complex fraud investigations, acting as a technical referral point across all lines of business, but predominantly for Property
- Streamline data analysis through advanced analytics tools
- Collaborate with cross-functional teams to develop robust anti-fraud action plans/strategies
- Conduct regular audits to ensure regulatory compliance, improve quality and technical development
- Optimise reporting procedures using database management skills
- Enhance detection rates through improving algorithms within our machine learning products
Team Leader - Fraud
Allianz Insurance Plc
Birmingham, West Midlands
06.2011 - 11.2019
- Conducted regular performance reviews to identify areas of improvement for each team member
- Developed strategies for improved performance levels across the team
- Acted as a senior technical referral point for complex claims and fraud handling
- Devised actionable plans towards achieving set business objectives within deadlines
- Improved customer satisfaction through close collaboration with the team
- Fostered a high-performing environment to drive productivity and quality
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills
Senior Technical Claims Handler
Allianz Insurance Plc
Birmingham, West Midlands
06.2007 - 06.2011
- Recruited to enhance the technical commercial property team
- Carried out day-to-day duties accurately and efficiently
- Successfully delivered on tasks within tight deadlines
- Consistently arrived at work on time and ready to start immediately
- Improved efficiency and productivity by acquiring new skills
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed delegated authority processes, agreements, claims and budgeting
- Acted as sole fraud investigator until the development of the Commercial Property and Motor Trade fraud handling team in 2012
Commercial Property Claims Handler
NIG
Birmingham, West Midlands
06.2005 - 06.2007
- Employed to support the creation of a Commercial Property claims and Liability team
- Maintained high levels of accuracy whilst reviewing and validating claims documentation
- Managed complex and high value insurance claims to successful resolution, including product and public liability
- Achieved efficient claim processing with meticulous attention to detail
- Built and managed effective internal and external relationships with all involved parties, improving communications and efficiency of decisions reached
- Took ownership of fraud, complaints and recovery handling
Household Claims Adjuster
Crawford & Company
Birmingham, West Midlands
11.2004 - 05.2005
- Documented all communications and actions related to each claim in an organised manner for future reference and audit purposes
- Ensured compliance with company policies whilst processing each claim
- Worked closely with other professionals such as forensics and construction professionals to understand the severity of damages and limits of insurers responsibility
- Reviewed policy details carefully to confirm coverage limits before proceeding with claims adjustment process
- Managed numerous cases simultaneously, ensuring timely responses and updates
- Developed strong rapport with clients through empathetic handling of their claims during difficult periods in their lives
Claims handler
HFC Bank
Birmingham, West Midlands
01.1999 - 11.2004
- Adhered strictly to industry regulations during every stage of claim processing
- Collaborated closely with underwriters to ensure accurate risk assessment on new policies and to satisfy indemnity concerns
- Fostered positive relationships with clients through excellent written and verbal communication skills
- Conducted thorough investigations into suspicious or fraudulent claims
- Supported the creation of the Household claims team
- Managed supplier relationships through regular meetings and audits
- Managed complaints in an empathetic manner ensuring the right outcome was achieved
Education
GCSEs -
Cadbury Sixth Form College
Birmingham 09.1993 - 07.1995
NVQ Level 3 - Business Administration
Sutton Coldfield College
Birmingham 06.2002 - 05.2003
Level 4 Diploma - Data Analyst
Institute for Apprenticeships and Technical Education
Birmingham 06.2021 - 02.2023
Skills
- Fraud detection and investigation
- Data analysis
- Machine learning
- Regulatory compliance
- Audit management
- Cross-functional collaboration
- Performance management
- Technical referral
- Team coaching
- Influencing decision-makers
- Confidentiality management
- Data analytics tools proficiency
- High level networking
- Understanding of legal proceedings
- Complex case handling
- Stakeholder communication
Affiliations
- Avid Cinema fan. Nothing beats the big screen
- Enjoy dining out and trying new things
- Keen follower of Netball as my daughter is part of league. Just don't ask me about the rules
- Recently taken up Ten Pin Bowling, but I'm definitely a beginner
- Really enjoy reading Lee Childs books - Jack Reacher
References
References available upon request.
Languages
English
Proficient (C2)
Timeline
Level 4 Diploma - Data Analyst
Institute for Apprenticeships and Technical Education
06.2021 - 02.2023
Senior fraud analyst
Allianz Insurance Plc
11.2019 - Current
Team Leader - Fraud
Allianz Insurance Plc
06.2011 - 11.2019
Senior Technical Claims Handler
Allianz Insurance Plc
06.2007 - 06.2011
Commercial Property Claims Handler
NIG
06.2005 - 06.2007
Household Claims Adjuster
Crawford & Company
11.2004 - 05.2005
NVQ Level 3 - Business Administration
Sutton Coldfield College
06.2002 - 05.2003
Claims handler
HFC Bank
01.1999 - 11.2004
GCSEs -
Cadbury Sixth Form College
09.1993 - 07.1995
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