David Macdonald
River Rise Restaurant
Felton
10
years of professional experience
Customer service professional with a strong background in high-volume environments. Focused on enhancing team collaboration and customer satisfaction through effective training and engagement strategies. Committed to leveraging expertise to support organizational goals and improve service delivery.
Work History
Bartender
4 Months- Crafted cocktails and signature fondue pairings, delivering consistent beverage quality and guest satisfaction.
- Managed bar inventory, restocking supplies and monitoring product levels to prevent service interruptions.
- Trained new bartenders on recipes, sanitation standards, and efficient closing procedures.
- Coordinated bar service during peak dining periods, maintaining speed and accuracy under pressure.
Bartender
11 Months- Prepared and served cocktails and beverages to enhance guest dining experience.
- Engaged with guests to provide recommendations and foster a welcoming atmosphere.
- Trained new staff on drink recipes and customer service protocols.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
BARTENDER/SERVER
1 Year 8 Months- Cultivated strong relationships with customers and staff to enhance bar experience.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Maintained organization of bar area during shifts. and clean during busy hours.
- Delivered exceptional customer service by responding promptly to requests and ensuring satisfaction.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Crafted alcoholic beverages accurately according to recipes and customer specifications, ensuring quality and consistency.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
BARISTA SHIFT SUPERVISOR
1 Year 8 Months- Demonstrated ability to efficiently manage barista staff and ensure high levels of customer service.
- Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands.
- Collaborated with management team to develop creative solutions for improving productivity and profitability within the store environment.
- Maintained accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
- Assisted customers in selecting products according to their individual preferences while providing product knowledge information.
- Maintained high standards of customer service during high-volume, fast-paced operations.
THEATER MANAGER
1 Year- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for usher, concessions, and cashier positions.
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
- Observed positive skills and attributes from personnel to build, improve, and expand skills set.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
SERVER
2 Years 11 Months- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Restocked salad bar and buffet for lunch and dinner service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Bussed and reset 10 to 15 tables per shift, working efficiently to keep dining room and work areas clean.
- Checked identification to enforce age requirement for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
REALTOR
1 Year 5 Months- Leasing and sales
- Staff management
- Property marketing
- Contract negotiation
- Business development
- Marketing and advertising
- Market research
- Purchase contracts
- Open house preparations
- Market and comps analysis, Developed and maintained list of available properties suited to different needs and budgets for clients
- Educated clients by delivering effective explanations of buying and sales processes, as well as mortgage loan processing
- Performed home evaluations and developed competitive market analysis for individual homes
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Advised and informed prospective clients on current market activities/condition
- Designed and staged homes for optimum showings and photography
- Compared recently sold area properties to determine competitive market prices
- Examined homes for client arrivals after planning open-house events and showings
- Promoted properties to target audiences to enhance revenue generation
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Coordinated appointments to show tenants and buyers prospective homes
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
CUSTOMER SERVICE ASSOCIATE
1 Year 1 Month- Managed customer relations and customer service through daily communication and interaction.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Skilled using cash register including processing sales discounts and refunds.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Informed customers about special promotions and provided detailed.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Skills
Public speaking
Planning
Analytical thinking
Written communication
Employee training
Engaging personality
Cocktail preparation
Sales promotion
Problem solving
Time management
Timeline
Bartender
River Rise Restaurant
07.2026 - CurrentRead More
Bartender
Fondue Restaurant
06.2025 - 05.2026Read More
BARTENDER/SERVER
Cheddars Scratch Kitchen
02.2024 - 10.2025Read More
BARISTA SHIFT SUPERVISOR
Starbucks
06.2022 - 02.2024Read More
THEATER MANAGER
Westown Movies
06.2021 - 06.2022Read More
REALTOR
Keller Williams Central Delaware
08.2019 - 01.2021Read More
SERVER
Piazza Mia
07.2018 - 06.2021Read More
CUSTOMER SERVICE ASSOCIATE
Walgreens
12.2016 - 01.2018Read More
Lake Forest High School
HIGH SCHOOL DIPLOMA from GENERAL STUDIES
Read More