David Nolan
Newark
Summary
Dynamic Maintenance Administrator at Verizon Communications Inc, adept at team management and vendor coordination. Proven track record in enhancing customer service and resolving complex issues, while ensuring safety compliance and efficient scheduling. Recognized for fostering strong relationships and mentoring employees, driving operational excellence and project success.
Overview
25
25
years of professional experience
Work History
Maintenance Administrator
Verizon Communications Inc
Wilmington
04.2000 - 04.2025
- Supervised the daily operations of a team of technicians engaged in routine maintenance activities.
- Coordinated with vendors to provide timely repairs of equipment.
- Ensured that all safety guidelines are followed when performing any kind of repair or installation work.
- Developed healthy, productive relationships with team members to create constructive working environment.
- Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Christiana Highschool
06-1993
Skills
- Team management
- Vendor coordination
- Safety compliance
- Schedule planning
- Customer service
- Employee training
- Problem resolution
- Project reporting
- Resource allocation
- Data entry
- Technical support
- Relationship building
- Maintenance planning
- Repair management
- Facility management
- Scheduling coordination
- Leadership skills
- Schedule management
- Work order processing
- Multitasking Abilities
- Task prioritization
- Installation procedures
- Project coordination
- Conflict resolution
- Train workers
- Teamwork
Timeline
Maintenance Administrator
Verizon Communications Inc
04.2000 - 04.2025
High School Diploma -
Christiana Highschool
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