Davide Cassano
Leipzig
Summary
Results-driven professional with a proven track record of success in fast-paced, international environments, demonstrating resilience and poise under pressure. Exceptional interpersonal communication skills honed through experiences demanding discipline, motivation, and effective multitasking. Strong guest-oriented focus complemented by a friendly demeanor and respectful appreciation for diverse cultures, ensuring daily interactions are handled with professionalism and a touch of self-irony. Passionate about martial arts, contributing significantly to maintaining both physical and mental balance, fostering a dynamic and positive approach to challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Agent
Motel One Leipzig Post, Meriton Suites Pitt Street, Negresco Hotel, Puro Hotel, Hotel Costa Azul
03.2016 - Current
- Following all company safety policies and procedures.
- Handling front desk operations including check-outs, check-in, and guest requests.
- Maintained a professional appearance and delivered professional service.
- Handled cash transactions and balanced daily guest ledgers.
- Trained in major reports and accounting procedures.
- Provided information to guests and visitors regarding hotel operations.
- Upselling and Crosselling.
- Performed night audit duties and security patrols.
- Knowledge of Hotel Management Software including Opera Cloud, SIHOT.PMS, Timón Hotel PMS and Prestige PMS
- Organization and management of tasks in different F&B areas.
- Provided concierge services at high-end hotel, assisting guests with reservations and recommendations.
- Managed room service operations at a boutique hotel, ensuring timely delivery and quality presentation of meals.
Employees in Hospitality Industry
Alseasons Hospitality Staff, Clifford Wallace Agency, Hotel Schloss Breitenfeld, Reit Und Sport Hotel Nordmann
04.2019 - 03.2021
- Organization and management of tasks in different F&B areas.
- Supervision of high-end catering services at large and small events/banquets for private parties and corporate clients.
- Private dining services.
- Assisted in planning and coordination of events at the KPMG convention center, Sydney Opera House and Sydney Government House ensuring memorable and successful events.
- Warehouse management and cash invoicing.
International Tourism Services Technician
Viva Hotels & Resorts and Alpitour S.p.A.
05.2010 - 02.2015
- Product Creation & Sales: Designing and selling tour packages, managing travel bookings, and acting as a travel agent or representative
- Customer Service: Managing guest experiences, handling complaints, and providing personalized services.
- Administrative Functions: Handling bookings via digital platforms, managing documentation (including visas), and producing reports.
- Destination Knowledge: knowledge of local attractions, cultural, and natural resources.
- Management of events and sports activities.
- Responsibility as lighting and sound technician during events.
- Maintenance of water sports equipment and facilities (windsurf, kitesurf, catamaran, kayak). Windsurfing instructor.
Education
Two-year Study Program 2023-2025 - State-approved Distance Learning Program in Hotel
Deutsche Gesellschaft Für Berufliche Bildung MbH (DHA)
Köln, DeutschlandDiploma - Tourism Service Technician
Istituto Di Istruzione Superiore Di Stato "Andrea Mantegna"
Brescia, Italy08.2005
Skills
- Prioritization and scheduling
- Conflict resolution
- Strong commitment
- Quickly adjusting to change
- Hands-on skills
Certification
- Goethe Zertifikat B2 Deutsch, Goethe Institut Deutschland
- DR.SCHNELL Schulung Hygieneschulung für den Lebensmittelbereich nach VO (EG) Nr. 852/2004, Lebensmittelhygiene (LMHV), DIN 10514
- First aid training - Croce Rossa Italiana, Brescia, Italia
- Certified Training Course "Fire protection" - Firefighters Brescia, Italia
- PADI diver certificate, Open Water Diver - Grand Bahama Island, Bahamas
- Goethe - Zertikat B2 Deutsch- Goethe Institut Deutschland
- Deutsch course C1.1 DSB - DeutschAkademie, Sprachschule Berlin GmbH
LANGUAGES
Italian | Native
English | Advanced
French | Advanced
German | Advanced
Spanish| Advanced
Catalan | Elementary
Timeline
Employees in Hospitality Industry
Alseasons Hospitality Staff, Clifford Wallace Agency, Hotel Schloss Breitenfeld, Reit Und Sport Hotel Nordmann
04.2019 - 03.2021
Front Office Agent
Motel One Leipzig Post, Meriton Suites Pitt Street, Negresco Hotel, Puro Hotel, Hotel Costa Azul
03.2016 - Current
International Tourism Services Technician
Viva Hotels & Resorts and Alpitour S.p.A.
05.2010 - 02.2015
Two-year Study Program 2023-2025 - State-approved Distance Learning Program in Hotel
Deutsche Gesellschaft Für Berufliche Bildung MbH (DHA)
Diploma - Tourism Service Technician
Istituto Di Istruzione Superiore Di Stato "Andrea Mantegna"
Interests
I have a interest in front office operations and guest experience within international hotel environments. I value clear procedures, service consistency, and a friendly, natural approach when interacting with guests from different cultural backgrounds. I am particularly interested in hospitality standards, multilingual guest interaction, and the efficient use of front office systems.