Summary
Overview
Work History
Education
Skills
Timeline
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Dawid Lemiech

Senior Quote & Configuration Specialist (German)
Gdansk

Summary

Dynamic Senior Quote & Configuration Specialist at Arrow Electronics, proficient in German, with 7 years of experience within the company. I have a proven track record in optimizing IT solution pricing, enhancing vendor partnerships, and streamlining processes. Highly experienced in working with multiple vendors, I possess in-depth knowledge of their systems and operations. Adept in Microsoft Dynamics AX and iAsset, I excel in delivering tailored solutions while fostering strong client relationships. Passionate about training teams for operational excellence, I consistently contribute to cross-functional success and work collaboratively to achieve business goals.

Overview

7
7
years of professional experience

Work History

Senior Quote & Configuration Specialist (German)

Arrow Electronics
01.2023 - Current
  • Preparing comprehensive commercial offers for partners and end customers in accordance with project requirements and vendor pricing policies.
  • Collaborating closely with sales teams, system engineers, and vendors to develop competitive IT solutions (including infrastructure, virtualization, and cloud technologies).
  • Configuring and quoting IT solutions based on products from leading vendors (e.g., Citrix, RedHat).
  • Optimizing offer pricing through appropriate use of discount programs, special promotions, and purchasing conditions.
  • Staying up to date with market trends and new product offerings in cloud and infrastructure technologies.
  • Supporting the preparation of tender documentation and participating in offer processes for large-scale IT projects.
  • Participated in two business trips to Casablanca for training on AX and vendor processes, where I helped onboard new employees and contributed to the smooth transition of sales-related knowledge.

Senior Operations Specialist Witch German

Arrow Electronics
09.2018 - 12.2022
  • Evaluated vendor performance regularly to ensure continued alignment with organizational goals and expectations, making adjustments as needed to strengthen partnerships.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • First line of support for offered customer solutions.
  • Training and induction of new employees - product and AX system training - Including delegation to train staff at Casablanca during Operations department's transit
  • Vendors whose products I have offered: VMware, Tenable, Citrix, F5 Network, Thales, Nakivo, Broadcom, Keysight

Customer Service Representative

Transcom Worldwide
12.2017 - 08.2018
  • Conducting live video identification of customers in accordance with German legal regulations (e.g. Telecommunications Act – TKG) for SIM card activation.
  • Managing video calls with customers in both German and English while ensuring high standards of service quality and data security.
  • Verifying identity documents (e.g. ID cards, passports) for authenticity and compliance during the live session.

Education

High School Diploma -

CKZiU
Gdańsk
06-2015

Certificate of Completion of Lower Secondary Educa -

Aventinus Mittelschule
Abensberg, Germany
06-2011

Skills

  • Proficient in German (both written and spoken), with strong communication skills and the ability to work in multilingual environments
  • Advanced knowledge of AX (Microsoft Dynamics AX), with extensive experience in using the software to optimize business processes and improve operational efficiency
  • Excellent customer service skills, with a proven ability to build strong relationships, understand client needs, and deliver tailored solutions
  • Effective teaching and training abilities, skilled in conveying complex concepts clearly and engagingly, fostering a productive learning environment
  • Strong interpersonal and team collaboration skills, able to work seamlessly with colleagues and clients from diverse backgrounds
  • Adaptability and problem-solving skills, with a focus on finding practical solutions in dynamic work settings
  • Basic knowledge of accounting principles, including understanding financial statements, managing budgets, handling client invoices, and assisting in financial reporting tasks
  • Proficient in Salesforce (user side), with hands-on experience in managing customer relationships and utilizing CRM tools to improve sales and customer service processes
  • In-depth knowledge of vendor processes within AX, with a strong understanding of how different vendors operate and how to manage their data within the system

Timeline

Senior Quote & Configuration Specialist (German)

Arrow Electronics
01.2023 - Current

Senior Operations Specialist Witch German

Arrow Electronics
09.2018 - 12.2022

Customer Service Representative

Transcom Worldwide
12.2017 - 08.2018

High School Diploma -

CKZiU

Certificate of Completion of Lower Secondary Educa -

Aventinus Mittelschule

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Dawid LemiechSenior Quote & Configuration Specialist (German)