Dawn Jose

•Managed comprehensive goods delivery tracking and documentation processes

•Executed systematic verification and clearance of pending customer orders

•Conducted meticulous document upload and visibility validation

•Maintained real-time delivery status updates

•Processed and confirmed financial transactions related to shipments

Transferable Skills

•TMS and TME

•Data accuracy

•Process optimization

•Customer service orientation

•Administrative efficiency

•Transaction management

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Collaborated with team members to complete orders.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

• Oversaw end-to-end recruitment process, focusing on international markets in the Middle East, Asia, and Europe. Successfully increased placement rates across various industries.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Consulted customers to boost product sales and services.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Organized group tours, ensuring a seamless experience from start to finish for all participants.
• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Built strong relationships with clients through exceptional communication and personalized service.
• Updated and maintained customer databases to increase customer retention.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.