Deanna Wasmund
Middletown
Summary
Self-motivated Business Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Director Of Membership Development
Delaware Small Business Chamber
2024.03 - Current
- Identified potential members through extensive market research and outreach initiatives, expanding the organization''s network.
- Provided exceptional customer service to address member inquiries or concerns promptly and effectively, maintaining high levels of satisfaction among existing members.
- Help and run networking events
Low Voltage Administrator
Integrated Wiring Solutions
2019.09 - Current
- Reporting to the owner daily
- Taking customer calls and documenting all information into the system
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Scheduling technicians daily
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversee department inventory activities, including ordering and requisitions, stocking and shipment receiving
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Organizing meetings and trainings
- Manage CRM database
- Responsible for weekly reports on Numbers/Excel
- Converting proposals and estimates into invoices
- Billing
- In charge of maintaining shop warehouse
- Responsible for keeping up with distributors
- Responsible for company website and keeping up with Web Designer
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Ambassador Volunteer
Middletown Chamber Of Commerce
2014.01 - 2024.03
- Volunteered and help set up chamber events
- Chaired and help run the MIddletown Chamber Spring Expo for 8 years
- Started and ran the first Halloween and St. Patrick loop in Middletown for 3 years
- Helped the Director or the Chamber come up with ideas for events
Office Manager
The HiFi Guy
2011.07 - 2019.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Took care of all banking
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Fitness Instructor/Director/Personal Trainer
Wellness Today
2004.09 - 2011.07
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Worked with the elderly at the Claymore Senior Center
- Helped Seniors with a exercise plan that was specific for their needs and disabilities
- Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Lead classes and instructors in the corporate world
Education
High School Diploma -
Christiana High School
Newark, DE06.1989
Skills
- Office Administration
- Schedule Coordination
- Events Coordination
- Technical Documentation
- Executive Support
- Information Management
- Proficient in Numbers/Excel/Word
- Proposal Evaluation
- Equipment Usage Tracking
- Attention to Detail
- Forklift Operator
- CPR Certified
- Team leadership
Timeline
Director Of Membership Development
Delaware Small Business Chamber
2024.03 - Current
Low Voltage Administrator
Integrated Wiring Solutions
2019.09 - Current
Ambassador Volunteer
Middletown Chamber Of Commerce
2014.01 - 2024.03
Office Manager
The HiFi Guy
2011.07 - 2019.09
Fitness Instructor/Director/Personal Trainer
Wellness Today
2004.09 - 2011.07
High School Diploma -
Christiana High School
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