Work Preference
Summary
Overview
Work History
Education
Skills
Community Service
Skills
Timeline
Generic
Open To Work

Deborah Dodd

Hockessin

Work Preference

Desired Job Title

Customer Service RepresentativeCustomer Service RepresentativeSales, Customer Service and CashierOffice Administration and Design ConsultantOffice administrator

Work Type

Full Time

Location Preference

Hybrid
Location: Hockessin, DE
Open to relocation: No

Salary Range

20/hr - 1000/hr

Important To Me

Career advancementHealthcare benefits401k matchTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Dedicated and meticulous professional with a strong track record in administrative support and customer service. Skilled in leveraging organizational and interpersonal skills to streamline operations, resolve issues, and ensure a positive experience for clients.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Horizon Heating
Newark , DE
08.2022 - 04.2026
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Liaised with sales, marketing, and management t
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displ
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Customer Service Representative

Sardo & Sons Warehousing
New Castle
05.2022 - 04.2026
  • Processed orders efficiently using warehouse management software and systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Sales, Customer Service and Cashier

Boscov's
Christiana
09.2015 - 06.2016
  • Responded to customer inquiries professionally, quickly identifying needs to enhance satisfaction
  • Cultivated customer relationships, fostering loyalty and encouraging repeat business
  • Recommended merchandise aligned with customer needs and preferences, contributing to sales growth
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Processed cash and credit payments rapidly and accurately
  • Prioritized helping customers over completing other routine tasks in the store
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Contacted other store locations to determine merchandise availability

Office Administration and Design Consultant

All Thru The House
Wilmington
06.2008 - 09.2011
  • Researched and customized service proposals to meet client needs
  • Maintained administrative duties to ensure smooth office operations
  • Organized, packed, and staged items for optimal presentation

Office administrator

Myohealth
Elkton
05.2005 - 12.2006
  • Setup and operated the office administration
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Interviewed job candidates and made staffing decisions
  • Hired, trained and evaluated personnel in sales and marketing
  • Hired contractors to renovate interior of building

Education

Some College (No Degree) - Elementary Education

University Of Delaware
Newark, DE

Skills

  • Highly organized
  • Meticulous
  • Detail-oriented
  • Problem solving
  • Managing daily office functions
  • Collaborating with cross-functional departments
  • Strong organizational skills
  • Technical skills
  • Interpersonal skills
  • Maintaining accuracy
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Articulate
  • Well-spoken
  • Analytical reasoning
  • Exceptional organization
  • Flexible
  • Accurate
  • Detailed
  • Analytical problem solver
  • Goal-oriented
  • Accomplished manager
  • Effective time management
  • Superior attention to detail
  • Customer-oriented
  • Accounts payable specialist
  • Account reconciliation
  • Works well under pressure
  • Pleasant demeanor
  • Filing
  • Data archiving
  • Decisive
  • Strong interpersonal skills
  • Positive
  • Upbeat
  • Self-motivated
  • Call center operations
  • Promotional support
  • Key holder experience
  • Hospitality and accommodation
  • Multi-line phone talent
  • Report preparation
  • Quality control
  • Customer consulting
  • Shipping procedures
  • Banking operations support
  • Tracking complaints
  • Service standard compliance
  • Multi-task management
  • [Software] CRM system proficiency
  • Key stakeholder relationship building
  • Call triaging
  • Customer RMA management
  • Project management
  • Travel planning
  • Typing proficiency
  • Sales closing
  • Lead generation
  • Business development
  • Credit adjustments
  • Sales strategy
  • Warehouse management software

Community Service

  • Current board member Friends of Historic Riverview Cemetery
  • Chapter chairwomen Ducks Unlimited ladies committee member

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Multitasking and organization

Timeline

Customer Service Representative

Horizon Heating
08.2022 - 04.2026

Customer Service Representative

Sardo & Sons Warehousing
05.2022 - 04.2026

Sales, Customer Service and Cashier

Boscov's
09.2015 - 06.2016

Office Administration and Design Consultant

All Thru The House
06.2008 - 09.2011

Office administrator

Myohealth
05.2005 - 12.2006

Some College (No Degree) - Elementary Education

University Of Delaware

Similar Profiles

CREATE PROFILE
Deborah Dodd