Debbra Jennings
Milford,DE
Summary
Detail-oriented professional with strong multitasking and problem solving abilities in customer service and administrative support. Proven track record of enhancing customer satisfaction and efficiently managing tasks to ensure timely completion.
Overview
13
13
years of professional experience
Work History
Clerk
Parcel Plus
Rehoboth Beach, DE
07.2018 - Current
- Notary
- Create/Design Photos, Banners, Yard signs
- Assisted in resolving customer inquiries, providing prompt solutions to enhance satisfaction.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing shipments, ensuring accuracy and timeliness.
Bartender/Server
Arenas
Milford, DE
01.2015 - 07.2018
- Developed creative cocktail recipes to enhance menu offerings and customer satisfaction.
- Trained new bartenders/servers on drink preparation techniques and customer service standards.
- Resolved customer complaints efficiently, maintaining high service quality and guest experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed multiple tables efficiently while maintaining attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Pacific Sunwear
Rehoboth Beach, DE
06.2013 - 05.2014
- Developed strong customer relationships through personalized service and product knowledge.
- Implemented effective inventory management practices to optimize stock levels and reduce waste.
- Trained new associates on sales techniques and customer engagement strategies.
- Analyzed customer feedback to enhance service quality and improve sales tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Receptionist
Homeward Tattoo and Piercing
Rehoboth Beach, DE
04.2013 - 08.2013
- Managed front desk operations, ensuring smooth guest check-ins and check-outs checking ID's
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained organized filing systems, enhancing document retrieval processes for staff and management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Clean/sanitize Shop
Education
GED -
Cape Henlopen
Lewes, DE11.2018
Skills
- Telephone etiquette
- Customer service
- Cash handling
- Administrative
- Prioritization
- Typing speed
- Point of sale operation
- Scanning, copying and Faxing
- Multitasking Abilities
- Attention to detail
- Problem-solving
- Time management
- Creative thinking
- Inventory assessment
- Crafty
Timeline
Clerk
Parcel Plus
07.2018 - Current
Bartender/Server
Arenas
01.2015 - 07.2018
Sales Associate
Pacific Sunwear
06.2013 - 05.2014
Receptionist
Homeward Tattoo and Piercing
04.2013 - 08.2013
GED -
Cape Henlopen