Debjeet Ghosh
Microsoft IT Infrastructure & Automation Engineer
Berlin
Summary
Experienced IT Engineer with over 6 years in Microsoft infrastructure, cloud services, and automation, currently leading EU-wide initiatives at NIO GmbH. Specialized in Azure administration, Intune, and advanced PowerShell scripting for automating user lifecycle, compliance, and endpoint management. Proven ability to deliver scalable solutions, manage IT assets, and optimize security across hybrid environments. Strong background in mentoring L1/L2 teams, driving cross-functional collaboration, and aligning IT operations with business goals. Certified in Azure Administrator (AZ-104) and ITIL v4, with a hands-on approach and commitment to operational excellence.
Overview
10
10
years of professional experience
2
2
Certificates
2
2
Languages
2
2
years of post-secondary education
Work History
IT Engineer - Microsoft Infra & Automation
NIO GmbH
12.2022 - Current
- Manage Microsoft infrastructure across multiple EU sites, including Active Directory, virtual machines, Office 365, and Azure Intune.
- Develop and maintain robust PowerShell automation scripts for onboarding/offboarding, security monitoring, and service management, boosting operational efficiency.
- Provide daily mentorship and technical support to L1 and L2 teams, including product training, escalations, and creation of detailed technical documentation.
- Own full user lifecycle management: account provisioning, group memberships, license assignment, and secure deprovisioning in line with company policies.
- Oversee application lifecycle management and license compliance, ensuring alignment with business needs and budget constraints.
- Lead and contribute to critical EU-wide IT projects involving infrastructure upgrades, compliance initiatives, and service automation.
- Manage VM servers and licensing administration, optimizing resource utilization and reducing costs.
- Evaluate and recommend IT products and solutions to meet evolving business requirements and enhance security posture.
- Monitor service levels and system health proactively, implementing automation for alerts and rapid issue resolution.
IT Service Engineer
Exasol
03.2021 - 10.2022
- Delivered expert technical support for Microsoft systems, including Office 365, Active Directory, and backup infrastructure, ensuring high availability.
- Managed SCCM and Jump servers, enabling smooth software deployments and system updates across departments.
- Supported hybrid infrastructure operations by collaborating closely with cross-functional IT teams to promptly resolve technical issues.
- Assisted in partial application deployment and lifecycle management, enhancing operational efficiency and minimizing downtime.
- Contributed to infrastructure monitoring and maintenance by identifying and mitigating system vulnerabilities proactively.
Service Engineer Microsoft Sovereign Cloud
Deutsche Telekom
10.2021 - 02.2022
- Provided P1 escalation support as part of Microsoft’s global support team, resolving critical cloud incidents for enterprise clients across Europe under strict SLAs.
- Specialized in cloud security and Office 365 compliance, ensuring data privacy and regulatory adherence in a high-impact environment.
- Analyzed, troubleshot, and resolved complex technical issues to minimize business disruption.
- Delivered first-level support for enterprise customers, managing routine and advanced troubleshooting requests with focus on customer satisfaction.
- Tested and validated hardware and software performance to ensure reliability and optimal operation.
- Collaborated cross-functionally to escalate and resolve critical issues, maintaining clear communication with stakeholders throughout incidents.
Junior System Engineer
TELEPERFORMANCE INDIA, Microsoft Process
12.2015 - 08.2020
- Provided daily IT support for end users, managing issues related to OneDrive, Outlook, mailboxes, and device configuration.
- Participated in on-call rotations providing 24/7 coverage for critical systems, resolving incidents quickly to reduce downtime.
- Analyzed system logs and error reports to identify root causes of issues, recommending corrective actions for improved reliability.
- Supported monthly Windows patching, updates, and basic infrastructure maintenance within the global IT operations team.
- Assisted senior engineers during infrastructure upgrades and changes, gaining hands-on experience in system design and implementation.
- Coordinated with IT departments during new software rollouts and legacy system migrations to ensure smooth integration.
- Delivered responsive first-level technical support while maintaining high customer service standards and contributing to team KPIs.
Education
Master of Science - Computer Science And IT Management
FOM Hochschule
Essen 10.2018 - 06.2020
Skills
Office 365
undefinedCertification
Azure Administration
Timeline
IT Engineer - Microsoft Infra & Automation
NIO GmbH
12.2022 - Current
Service Engineer Microsoft Sovereign Cloud
Deutsche Telekom
10.2021 - 02.2022
Azure Administration
07-2021
IT Service Engineer
Exasol
03.2021 - 10.2022
ITIL V4
02-2021
Master of Science - Computer Science And IT Management
FOM Hochschule
10.2018 - 06.2020
Junior System Engineer
TELEPERFORMANCE INDIA, Microsoft Process
12.2015 - 08.2020
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