Debolina B

As a Senior Customer Success Manager (CSM) for SAP Digital Supply Chain, I play a critical role in ensuring customer satisfaction, driving product adoption, and maximizing the value of SAP's Supply Chain solutions within a designated enterprise customer portfolio.

• Empowered to build and maintain strong, long-term relationships with key stakeholders .
• Identify and address potential risks and challenges that could impact customer success.
• Develop and execute customer success plans tailored to individual customer needs.Monitor key performance indicators (KPIs) and track customer progress towards achieving desired outcomes.
• Manage the renewal process for existing contracts and identify opportunities for contract expansions and upsells.
• Cultivate customer references and testimonials.Represent customer success stories at
• Empowered Customer Success Managers through hands-on training and mentorship, fostering successful role adaptation.

• Generated new business for SAP CX with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Showcased company offerings and advocated for products during industry events and conferences.

• Drove digital transformation within enterprise clients by partnering with them to streamline sales, optimize service, and enhance marketing efforts leveraging Oracle's CX solutions.
• Acted as a trusted advisor, consulting on the right fitment of solutions and working closely with CxOs to identify and address critical business needs.
• Identify, qualify, and pursue new business opportunities within key enterprise accounts.Develop and execute strategic account plans to penetrate target markets.
• Conduct in-depth needs assessments and gap analyses to understand client challenges and objectives.Advise clients on the optimal selection and implementation of Oracle CX solutions (e.g., Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud)

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.