Deborah Faulkner
Dover
Summary
Results-driven administrative manager with proven expertise in enhancing operational efficiency and fostering team collaboration. Skilled in project management and conflict resolution, with a commitment to implementing effective procedures that drive organizational success.
Overview
8
8
years of professional experience
Work History
Administrative Manager
RMA
Phoenix
1997.08 - 2003.08
- Developed and implemented administrative procedures to enhance efficiency.
- Managed daily office operations to ensure seamless functionality.
- Coordinated executive team schedules and meetings to optimize time management.
- Facilitated communication between departments and external partners to streamline collaboration.
- Supervised administrative assistants in travel arrangements, appointment scheduling, and customer service support.
- Provided support to departmental managers in the development of project plans and initiatives.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Established work procedures or schedules to organize daily work of administrative staff.
Lead Waitress
Angel's Diner
Mesa
1995.10 - 1998.12
- Resolved customer complaints promptly, improving overall guest satisfaction and retention.
- Managed dining area to ensure smooth service and high customer satisfaction.
- Trained and mentored new waitstaff on service standards, improving team readiness and service consistency.
- Oversaw table assignments for efficient service flow during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery to guests.
- Maintained cleanliness and organization of dining and service areas consistently.
- Facilitated communication between front-of-house and back-of-house teams, ensuring seamless service delivery.
- Managed inventory levels by tracking supplies and placing orders as needed.
Education
Bachelor of Science - Criminal Justice
Wilmington University
New Castle, DE2028-05
Associate of Science - Criminal Justice
Del TEch
Dover, DESkills
- Project management
- Organizational skills
- Office administration
- Hiring and training
- Data analysis
- Effective communication
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Critical thinking
Timeline
Administrative Manager
RMA
1997.08 - 2003.08
Lead Waitress
Angel's Diner
1995.10 - 1998.12
Bachelor of Science - Criminal Justice
Wilmington University
Associate of Science - Criminal Justice
Del TEch