Deborah Fellows

Operate Opex Mail opener and sort work according to customers procedures/specifications for wholesale and retail customers also capture/ scan work on the Falcon .

• Processed incoming payments and reconciled financial transactions with precision.
• Monitored mail deliveries and prioritized urgent payment processing requests.
• Implemented quality control measures to ensure compliance with operational standards.
• Assisted in training new staff on lockbox procedures and best practices.
• Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
• Optimized operational efficiency through regular maintenance and troubleshooting of scanning equipment used in lockbox operations.
• Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
• Maintained secure handling of confidential information with strict adherence to company policies and regulations.
• Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
• Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
• Contributed to the successful completion of daily lockbox goals through effective communication and teamwork.
• Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
• Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
• Assisted with training new team members on lockbox processing procedures, contributing to a well-functioning team environment.