Deborah Jovanovic

• Processing Claims
• Handle all administratives and suport tasks related

Career Progression: Began career in Customer Support Service: Multilingual attendant fluent in German, Spanish, English, and Portuguese in November 2022, demonstrating strong communication and problem-solving skills. Promoted to Junior Quality Analyst in April 2024, focusing on process improvement, performance evaluation, and ensuring service standards.

• Multilingual attendant fluent in German, Spanish, English, and Portuguese. Providing customer service, primarily to the German market, addressing complaints, requests, or inquiries about purchased products/services. Offering tailored solutions that prioritize the individualized needs of customers at each stage of the process.

• Meetings with potential new therapists/healthcare professionals to join the team, defining action plans, team homogenization to implement an integrative approach as a way of working, support in decision-making, and reception support.
• Additionally active as a psychotherapist since July 2022; therapy sessions and emotional education.

• In-person English lessons.

• Web page translation, Organization of the annual Incadea LATAM event in Mexico City - Expansion of client portfolio in Colombia - Document translation - Creation of PowerPoint presentations.

• Hostess and Head Waiter

• Runway and photography works.