Deborshi Gupta
Dusseldorf,Germany
Summary
Accomplished professional with extensive expertise in program and project management, client partnership, and engineering delivery. Proven track record in managing PMO, professional services, and engagement management. Adept at IT and digital platforms transition, P&L responsibility, and utilising tools such as Confluence, JIRA, Service Now, and MS-Project. Skilled in contract management including SOWs, LOIs, RFPs, and RFQs. Proficient in agile methodologies like Scrum, Prince-2, Kanban, SAFE, and LESS. Experienced in cloud migration (AWS and Oracle Cloud), CI/CD processes using Kubernetes and MongoDB. Demonstrated success in vendor management, procurement, license management as well as BPO operations. Expertise spans across various domains including telemedicine projects, smart metering projects, API integrations for identity access management (MFA/SSO), OTT integrations for TV/streaming services.
Career goal: to leverage extensive experience to drive strategic initiatives that enhance organisational efficiency and innovation. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
27
27
years of professional experience
3991
3991
years of post-secondary education
1
1
Certification
Work history
IT Delivery Lead (for a Social Networking Ecommerce Customer) and Acting Centre Head
Hexaware Gmbh
Berlin
12.2023 - 12.2024
- Company Overview: A Carlyle Group Company
- Contract Compliance Management and SOW preparation, Managing 4 Teams (Digital Platforms, IT Ops, Data and BPO) and their leads, Stakeholder Management, Reporting through Service-Now on all Incident and Service Requests, SLAs, Service credit and KPI reporting, Financial Management and Revenue Recognition (50 Mio for 5 Years with 275 FTEs), Invoice Management, Scrum ceremonies with Engineering Teams, Architecture Review Board, Weekly Customer Reporting with RAID Logs, Escalations, QBR (Quarterly Business Review), Tools, Methodology and Process Optimization, PMO, Month end reconciliation activities with Finance, Revenue tracking, managing external and 3rd party vendors
- A Carlyle Group Company
Delivery Lead, Engagement Manager, Country Delivery Lead
Vodafone, Huawei, T-Systems, Netcracker, Kaltura, Rakuten, Dell, and Amdocs
Dusseldorf, Amsterdam,London , EMEA
06.2006 - 12.2023
- Management of Cloud Team of 24 FTes responsible for DC Infrastructure, OS and Kubernetes Installation (including Robin), Day-0 and Day-1 Configurations of about 20 Clusters across two Data Centre's (Rakuten Technologies-10/2023-12/2023 - Contract)
- Account Delivery and Upsale responsibility of Virgin Media UK, Liberty Global Group and Vodafone Italy for SAAS Based Multi Tenant Platforms in AWS and Oracle (OTT Integrations through Ecommerce Portal and Digital Identity Management) with Budget responsibility of upto 10 Million Euros per Annum with upto 50 FTEs ((Amdocs Gmbh – 2/2018-10/2023)
- Management of Consulting And Deployment Portfolio of Projects for Dell-EMC towards Vodafone GDC and Kabel Deutschland including Supervision of 40 direct and indirect resources (including offshore unit in Cairo and Bangalore and 3rd Party Suppliers), management of 2 Million Euros budget per quarter and Supervision of 100+ Projects of different sizes ((Dell-EMC- 12/2017-02/2018-Contract)
- Principle responsibility is to deliver and commercially Go-Live with 2 Major Releases and 4 Minor Releases of the IP-Middleware Functionility for Digital IPTV ((Kaltura-08/2017-12/2017-Contract)
- Principle responsibility is to deliver, govern, support and Go-Live with 4 Major Releases and 6 Minor Releases in a year of the IT, WebSelf Care and Cable Master Billing Systems across multiple projects using a mix of Agile and Watefall Model ((Netcracker- 08/2016-07/2017- Fixed Term Contract)
- Principle Responsibility to Deliver and commercially Go-live with 50 Million Euro Convergent Charging System Program including all the effected peer systems around it through Concept & Business Case, Requirement Definition, Solution Design, Development, Deployment, Integration, Testing And Acceptance phases ((Vodafone-Germany with Huawei – 07/2015-06/2016 – Contract)
- Helping T-Systems Customer to develop their Cloud Strategy plus a corresponding cloud roadmap to guide implementation.Leading smart-metering project where electric meters are read automatically by sim-card.Delivered Digital TeleMedicine project for 2 hospitals in Berlin.Project Portfolio Management, Resource Management, Monthly Budgeting, Financial Forecast and Reconciliation, Spent Analysis and Corrective Actions.Preparation, Consolidation of Reports and executive summary and the presentation of the same in front of Senior Management, Stakeholders and assurance board.((T-Systems -09/2012-06/2015)
- Responsible for managing professional services related pre-sales activities eg: Answering RFI/RFQ, implementation proposal, project schedule, resource schedule, budgeting, Operational KPIs and SLAs, Training and Commercial Pricing.((Huawei-11/2010-7/2012)
- Deliver, Integrate, Rollout and Go_live with Local Integration Gateway Project (Abstraction Layer implemented through SOA) for Vodafone Germany integrated with local and Global partners on one side and the Vodafone Germany Backend systems (EAI, AAA, User-Repository, BSS/OSS Systems) on the other. As Country Delivery Manager Responsible for overall PAN-European delivery, integration and roll out of Global Integration Gateway Project (Vodafone Group-05/2006-10/2010)
Software Developer, Team Lead, System Analyst
Ubest in India, Amdocs in Cyprus and Vodafone in Germany
03.1998 - 05.2006
Education
Bachelor of Commerce - Business Administration
University of Calcutta
Calcutta,India06.1994
Post Graduate Diploma - Business And IT
University of Calcutta
Calcutta12.1995
Skills
- Program Management/Project Management/Delivery Management/Client Partner/Engineering Delivery Director/PMO Management/Professional Services Director/Engagement Manager for Digital, Telco and IT transition and transformation programs specializing both on application and infrastructure side
- Conflict Resolution, Change management, Relationship Building, Escalation Management, Team Building and Motivation between onshore , near shore and offshore resources, Troubleshooting through RCA and bringing project back from Red to GreenEstablished clear budgets and cost controls strategies to meet objectivesTranslated senior management directives into actionable front-line policies and implemented changes with staffStreamlined operations with advanced technology solutions
Tools and Technology
- Confluence,JIRA,JIRA ITSM,Service Now,MS-Visio,MS-Project
- Devops Engineering with CI/CD pipelines and tools
- ITIL Service Management with SLA/KPI Reporting
- Presales with SOW, LOI and MSA contract management
- RFP/RFQ answering
- Experience with Scrum/SAFE/Kanban implementation
- Experience with Prince-2/PMP
- NFC/Telemedicine/Smart Metering Projects/API Integrations/Identity And Access Management/MFA/SSO/OTT Integrations/TV and Streaming/Cloud Portfolio(AWS) with Cloud Migration,SAAS,IAAS,Vendor Management and Procurement StrategyLicense Management,Portfolio Management,Engineering Roadmap Definition,BPO, DC Migration
- DB Technology - MongoDB/MY-SQL/PostGre-SQL
- Telecom Specialization BSS/Charging/OSS/CRM/Mediation/Convergent Charging/Service Delivery Management/Platform Integration Gateway/Device Management/Mobile Money/Content Management Integration/SS7/PGW/PCRF/Core NW Integration/Tibco
- DWH Technology like Qlik View and Snowflake
- IT Infrastructure Management And Governance
Languages
English
Fluent
German
Advanced
Custom
- 2018, 2019 and 2020 Best performer in Delivery Management
- ITIL and Prince-2 Certified
- Trained in Project Portfolio Management and Program Management
- Trained in Scrum, Kanban and SAFE
Personal Information
Nationality: German
Certification
ITIL Foundation
Prince2 Practitioner in Project Management
Timeline
IT Delivery Lead (for a Social Networking Ecommerce Customer) and Acting Centre Head
Hexaware Gmbh
12.2023 - 12.2024
Delivery Lead, Engagement Manager, Country Delivery Lead
Vodafone, Huawei, T-Systems, Netcracker, Kaltura, Rakuten, Dell, and Amdocs
06.2006 - 12.2023
Software Developer, Team Lead, System Analyst
Ubest in India, Amdocs in Cyprus and Vodafone in Germany
03.1998 - 05.2006
Bachelor of Commerce - Business Administration
University of Calcutta
Post Graduate Diploma - Business And IT
University of Calcutta
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