24 Years experience specializing in IT and Telecom domain (Engineering, Professional Services & Customer Success) with line management responsibility in multicultural and matrix environment. Familiar With Agile/Scrum/Kanban/Lean/Safe and Waterfall methodologies. Hands-on experience in working and setting up Project Governance, ,senior stakeholder management across cross functional teams and management of 3rd party vendors. Managed Budget between 5-50 Million Euros and Team Size of 10-100 FTEs including P&L management, business operations including long term strategic planning, business case and benefit realization plan. Familiar with IT Operations like Change Management, Incident Management, Problem Management etc. Strong leadership,creativity,problem-solving skill with Communication management ,customer focus , team-work, resilience, and empathy.
Hi, I’m
Deborshi Gupta
Dusseldorf
Summary
Overview
27
years of professional experience
Work History
Hexaware Gmbh(A Carlyle Group Company)Berlin
IT Program Director and Acting Centre Head
12.2023 - Current
Job overview
- Contract Compliance Management and SOW preparation, Managing 4 Towers and their leads, Stakeholder Management, Reporting through Service-Now on all Incident and Service Requests, SLAs, Service credit and KPI reporting, Financial Management, Invoice Management, Weekly Customer Reporting with RAID Logs, Escalations, QBR(Quarterly Business Review), Tools, Methodology and Process Optimization, PMO, Month end reconciliation activities with Finance, Revenue tracking, managing external and 3rd party vendors.
Vodafone, Huawei, T-Systems, Netcracker, Kaltura, Rakuten, Dell, and Amdocs
Program Manager, Engagement Manager, Delivery Manager, Project Manager
06.2006 - 10.2023
Job overview
- Account Delivery and Upsale responsibility of Virgin Media UK, Liberty Global Group and Vodafone Italy for SAAS Based Multi Tenant Platforms in AWS and Oracle (OTT Integrations and Digital Identity Solution) with Budget responsibility of upto 10 Million Euros per Annum with upto 50 FTEs
- Management of Cloud Team of 24 FTes responsible for DC Infrastructure, OS and Kubernetes Installation (including Robin), Day-0 and Day-1 Configurations of about 20 Clusters across two Data Centre’s
- Management of Consulting And Deployment Portfolio of Projects for Dell-EMC towards Vodafone GDC and Kabel Deutschland including Supervision of 40 direct and indirect resources (including offshore unit in Cairo and Bangalore and 3rd Party Suppliers), management of 2 Million Euros budget per quarter and Supervision of 100+ Projects of different sizes
- Principle responsibility is to deliver and commercially Go-Live with 2 Major Releases and 4 Minor Releases of the IP-Middleware Functionility for Digital IPTV
- Principle responsibility is to deliver, govern, support and Go-Live with 4 Major Releases and 6 Minor Releases in a year of the IT, WebSelf Care and Cable Master Billing Systems across multiple projects using a mix of Agile and Watefall Model
- Principle Responsibility to Deliver and commercially Go-live with 50 Million Euro Convergent Charging System Program including all the effected peer systems around it through Concept & Business Case, Requirement Definition, Solution Design, Development, Deployment, Integration, Testing And Acceptance phases
- Helping T-Systems Customer to develop their Cloud Strategy plus a corresponding cloud roadmap to guide implementation
- Leading smart-metering project where electric meters are read automatically by sim-card
- Delivered Digital TeleMedicine project for 2 hospitals in Berlin
- Project Portfolio Management, Resource Management, Monthly Budgeting, Financial Forecast and Reconciliation, Spent Analysis and Corrective Actions
- Preparation, Consolidation of Reports and executive summary and the presentation of the same in front of Senior Management, Stakeholders and assurance board
- Responsible for managing professional services related pre-sales activities eg: Answering RFI/RFQ, implementation proposal, project schedule, resource schedule, budgeting, Operational KPIs and SLAs, Training and Commercial Pricing
- Deliver, Integrate, Rollout and Go_live with Local Integration Gateway Project (Abstraction Layer implemented through SOA) for Vodafone Germany integrated with local and Global partners on one side and the Vodafone Germany Backend systems (EAI, AAA, User-Repository, BSS/OSS Systems) on the other
- As Country Delivery Manager Responsible for overall PAN-European delivery, integration and roll out of Global Integration Gateway Project (ESB Integration through TIBCO Business Works and Business Events).
Ubest in India, Amdocs in Cyprus and Vodafone in Germany
Software Developer, Team Lead, System Analyst
03.1998 - 05.2006
Job overview
Education
Post Graduate Diploma in Business And IT
01.1996
University Overview
University of CalcuttaIndia
Bachelor of Commerce and Business Administration
01.1994
University Overview
Skills
- B2B and B2C Integrations
- Transition and transformation
- NFC
- Telemedicine
- Smart Metering Projects
- Security
- Data Protection
- Identity And Access Management
- MFA
- SSO
- BSS
- OSS
- CRM
- Mediation
- Convergent Charging
- Content Management System
- Mobile-Money
- OTT Integrations
- TV and Streaming proposition
- Cloud Portfolio
- Saas
- Iaas Model
- Cloud Migration
- AWS
- Oracle
- SS7/PGW/PCRF
- MTLS Integrations
- Asset refresh
- Information And Risk Management
- Infra upgrade
- Hosting projects
- CI/CD release management process
- Kubernetes cluster
Honorsawardsmembership
Honorsawardsmembership
True, True, 2018, Best performer in Delivery Management, 2019, Best performer in Delivery Management, 2020, Best performer in Delivery ManagementSkills
Skills
B2B and B2C Integrations, transition and transformation area. Delivered NFC via Telemedicine ,Smart Metering Projects, Security and Data Protection through Identity And Access Management (MFA,SSO etc), BSS,OSS,CRM,Mediation,Convergent Charging, Mediation, Content Management System, Mobile-Money,OTT Integrations through TV and Streaming proposition, Cloud Portfolio and delivery through Saas and Iaas Model including Cloud Migration to AWS and Oracle, SS7/PGW/PCRF and MTLS Integrations, Asset refresh, Information And Risk Management, Infra upgrade and hosting projects. Knowledge of CI/CD release management process through Kubernetes clusterPersonal Information
Personal Information
Nationality: GermanLanguages
Languages
- English, native/bilingual
- German, Fluent (verhandlungssicher)
Timeline
IT Program Director and Acting Centre Head
Hexaware Gmbh(A Carlyle Group Company)
12.2023 - Current
Program Manager, Engagement Manager, Delivery Manager, Project Manager
Vodafone, Huawei, T-Systems, Netcracker, Kaltura, Rakuten, Dell, and Amdocs
06.2006 - 10.2023
Software Developer, Team Lead, System Analyst
Ubest in India, Amdocs in Cyprus and Vodafone in Germany
03.1998 - 05.2006
Post Graduate Diploma in Business And IT
University of Calcutta
Bachelor of Commerce and Business Administration
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