Deepshika Malav
Aspiring Salesforce Consultant
Berlin
Summary
I am a highly motivated Salesforce student currently pursuing a Salesforce Consultant certification at DCI, Berlin, with completion expected in June 2025. I bring over a decade of experience in process improvement, data analysis, and strategic planning, with a strong foundation in fashion technology and business excellence. Leveraging my technical aptitude and diverse experience, I am transitioning to Salesforce CRM to deliver tailored, impactful business solutions. Seeking a junior Salesforce Consultant role or internship from July 2025 to apply my expertise in solving complex challenges and optimizing customer success through innovative technology.
Overview
10
10
years of professional experience
2029
2029
years of post-secondary education
Work History
Learning Designer
Kiwings Services Private Limited
01.2018 - 10.2019
- Designed and delivered 30+ tailored training programs focused on visual merchandising, customer engagement, and process optimization for Retail Professionals
- Led Store Capacity Planning and Layout improvement projects, boosting Operational Efficiency
- Created engaging Digital content, including E-learning modules using iSpring Suite
- Created story based Learning for how focus on Retail KPIs improvement can drive changes in Business
- Conducted Research and authored insightful Blogs and Newsletters to Share best practices in Retail
Manager - Business Excellence
Madura Fashion and Lifestyle (MFL)
11.2010 - 01.2016
- Implemented a comprehensive business excellence framework across the organization
- Collaborated with leading consultancies (ATK, KPMG) on process improvement and Six Sigma projects
- Analyzed sales and business KPIs (20+) to drive strategic decision-making and identify improvement opportunities
- Developed organizational applications for business excellence assessments and awards
- Conducted customer satisfaction surveys and monitored actionable plans, ensuring impactful results
- Conceptualized and piloted the 'Best Practices Hub,' earning organizational recognition
- Three-time Women's Badminton Champion at MFL Olympics
Internal Lean Consultant - Kaizen Promotion Office
Gokaldas Exports
05.2009 - 10.2010
- Delivered impactful process improvement projects, optimizing efficiency and reducing costs
- Designed and implemented standard operating procedures to sustain lean manufacturing practices
- Conducted Six Sigma and Lean training sessions, empowering teams with technical expertise
- Collaborated with cross-functional teams to drive operational excellence and innovation
Education
Salesforce Consultant Certification - Salesforce Sales And Service Cloud
Digital Career Institute
Berlin, Germany01-2025
German Language Certification - B1 Proficiency
Volkshochschule
Berlin, Germany 01.2021 - 12.2021
Master's - Apparel Production
National Institute of Fashion Technology
Delhi, India 01.2009 - 12.2009
Bachelor of Engineering - Textile Technology
MLVTEC
Rajasthan, India 01.2007 - 12.2007
Trailhead
salesforce.com/trailblazer/deepsmalav
Exploratory Ventures and Interests
- Launched and managed a small-scale garment business (2016).
- Certified as a Folk Fitness Trainer (2017).
- Embraced and prioritized family life during personal career breaks (2016-2017, 2021-2024).
Hobbies
Either I do what I love or I love what I do. My hobbies are Dancing, Singing, Cooking and Playing Badminton, sparing and spending time in any of these keep me motivated and joyful.
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
German Language Certification - B1 Proficiency
Volkshochschule
01.2021 - 12.2021
Learning Designer
Kiwings Services Private Limited
01.2018 - 10.2019
Manager - Business Excellence
Madura Fashion and Lifestyle (MFL)
11.2010 - 01.2016
Internal Lean Consultant - Kaizen Promotion Office
Gokaldas Exports
05.2009 - 10.2010
Master's - Apparel Production
National Institute of Fashion Technology
01.2009 - 12.2009
Bachelor of Engineering - Textile Technology
MLVTEC
01.2007 - 12.2007
Salesforce Consultant Certification - Salesforce Sales And Service Cloud
Digital Career Institute
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