Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Hi, I’m

Deepthi Suresh

Training And Quality Specialist
Berlin
Deepthi Suresh

Summary

Experienced Training and Quality Specialist with 10 -years track record of success in Client/ Customer support and HR support training. Adept at working with both groups and individuals to drive educational material home and make an impact. Advanced abilities in corporate training.

Overview

13
years of professional experience
3
years of post-secondary education
4
Certificates
5
Languages

Work History

AMAZON DEVELOPMENT CENTER
Bangalore

Specialist - Training and Quality
06.2021 - Current

Job overview

  • Deliver process oriented and quality trainings to tenured and new hires
  • Identify training needs, build content, and update learning and reference documents as needed
  • Perform department wide security and quality audits as directed by business need
  • Provide coaching support and mentoring
  • Evaluate data, identify issues, and make recommendations for quality improvement on an individual and team level
  • Identify individual and department development needs and communicate them to Team Managers
  • Handle escalated issues and provide recommendations to Team Managers
  • Monitor ticketing, case, chat & voice of the customer metrics to identify individual needs and address them
  • Other quality and support duties as assigned.

AMAZON DEVELOPMENT CENTER

SENIOR HR ASSOCIATE
09.2016 - 06.2021

Job overview

  • Handling employee inquiries regarding policies and programs including benefits, attendance, payroll deductions, Leave management etc
  • Adhere to defined HR processes and ensure delivery in accordance with standards
  • Thorough knowledge of HR policies & processes
  • Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
  • Take ownership for query resolution and individual metrics

IBM INDIA PVT LTD

TECHNICAL SUPPORT ASSOCIATE
02.2015 - 03.2016

Job overview

  • Working with customers/employees to identify problems and advising
  • Research, diagnose, troubleshoot and identify solutions to resolve issues
  • Proper recording of all issues
  • Timely and accurate report preparation
  • Communicate with client; manage expectations as a single point of contact during project execution
  • Involved in the User Administration Team for CELESTICA Account as User Identity Administrator
  • Helping the Users to connect to Virtual Private Network
  • Coordinating with service management and operations team in USA and Europe and ASIA DOMAINS to get the severity issues resolved quickly
  • Providing access rights to users to shared mailboxes, distribution lists and shared network drives
  • Resetting Servers, connecting remotely to the user via Net meeting and resolving the network issues
  • Troubleshooting the software problems related to Microsoft 9X, NT, XP, Linux operating systems and other

ACCENTURE SERVICES PVT LTD

SENIOR ASSOCIATE
06.2012 - 02.2015

Job overview

  • Identifying the gap between employee training and needs of training
  • Schedule the different activities involved in a training program or process and activities including the time allocated for each session, and the facilitator or training conductor of the session
  • Logistics and Vendor management as per the Training Needs
  • Evaluate and make recommendations on training material and methodology
  • Analyze, collate and send Training feedbacks from the Trainees to the faculty in the form of Score Cards
  • Design and publish the trainings on client systems (Learning Management Systems) or Accenture equivalent
  • Prepare daily, weekly and monthly Reports to show the team performance and Training progressions
  • Conduct Fun activities, Icebreakers and Internal Cultural, Annual and sports programs.

Altisource Portfolio Solutions

COORDINATOR
05.2011 - 06.2012

Job overview

  • Managing a portfolio of real estate owned (REO) assets in order to preserve and maintain these properties for the most efficient value in the minimal time
  • Overseeing the maintenance, repairs, and security of such properties until disposition.
  • Proven ability to learn quickly and adapt to new situations.

Education

ST. ANNE’S, FOR WOMEN
Bangalore

BBA from Human Resources Development
06.2008 - 05.2011

University Overview


  • Event Coordinator in inter collegiate Management Fest “SPECTRUM” conducted in St.Annes Degree college
  • Completed professional development in Human Resource Development
  • Won several Management and Cultural events in Inter Collegiate Fests.
  • Member of Students Business club

Skills

Training need analysisundefined

Additional Information

Additional Information
  • Achievements , Good Samaritan Award (Quarterly award for outstanding performance) (Accenture Services Pvt ltd), 2013 Goldfish award winner (BBY Client award) (Accenture Services Pvt ltd), 2013

Certification

Facilitation Skills, Amazon Development Center

Interests

Crafts

TV Shows

Musics

Timeline

Facilitation Skills, Amazon Development Center

01-2023

Making Great Hiring Decision, Amazon Development Center

11-2022
Specialist - Training and Quality
AMAZON DEVELOPMENT CENTER
06.2021 - Current
SENIOR HR ASSOCIATE
AMAZON DEVELOPMENT CENTER
09.2016 - 06.2021
TECHNICAL SUPPORT ASSOCIATE
IBM INDIA PVT LTD
02.2015 - 03.2016

Advanced MS excel, Accenture Services India

06-2014

Email etiquette, Accenture Services India

08-2012
SENIOR ASSOCIATE
ACCENTURE SERVICES PVT LTD
06.2012 - 02.2015
COORDINATOR
Altisource Portfolio Solutions
05.2011 - 06.2012
ST. ANNE’S, FOR WOMEN
BBA from Human Resources Development
06.2008 - 05.2011

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Deepthi SureshTraining And Quality Specialist