Dejanee Collier
Newark
Summary
Dynamic professional with extensive experience at Bank of America in fraud detection and customer relationship management. Achievements include significant improvements in customer satisfaction through strategic problem-solving and process optimization. Strong analytical skills contribute to effective teamwork and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Client Protection/Ecommerce Detection
Bank of America
Newark
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Analyzed customer accounts to identify potential fraudulent behavior patterns.
Converting
Aero technologies (J&J Staffing)
Newark
02.2023 - 04.2023
- Operated converting machines to produce various packaging materials.
- Loaded materials into machines and ensured proper alignment for production.
- Followed safety protocols to maintain a safe working environment consistently.
- Set up, adjust and operate converting machines to cut, fold, glue and assemble paperboard boxes.
Crew Member
McDonald's
Dover
05.2021 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept the food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Provided friendly customer service during busy meal periods.
- Restocked supplies to ensure smooth restaurant operations throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
INVESTMENT OPERATIONS - TRAINING
YEAR UP
WILMINGTON, DE, USA07.2024
Skills
- Food Packaging and Labeling
- Food and Beverage Service
- Managing Orders and Deliveries
- Drive-Thru Operation
- Taking Orders
- Daily Food Preparation
- Cleaning and Sanitizing
- Dependable and cooperative
- Stocking and replenishing
- Willingness to learn
- Team player
- Fraud detection
- Customer relationship management
- Strategic planning
- Quality assurance
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Attention to detail
- Networking
- Collaboration
- Training & Development
- Analytical thinking
- Active listening
- Flexible and adaptable
- Friendly, positive attitude
- MS office
- Customer satisfaction
- Effective communication
- Accurate cash handling
Timeline
Client Protection/Ecommerce Detection
Bank of America
01.2024 - Current
Converting
Aero technologies (J&J Staffing)
02.2023 - 04.2023
Crew Member
McDonald's
05.2021 - 08.2022
INVESTMENT OPERATIONS - TRAINING
YEAR UP