Delfino Rios-Vergara
New Castle
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Restaurant Team Member
Chick-fil-A
New Castle
2023.08 - 2025.06
- Performed opening side work duties including setting up dining area for guests arrival.
- Maintained clean and organized work area at all times.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Assisted in taking customer orders and providing recommendations.
- Processed payments accurately and efficiently using POS system.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Followed health code regulations when handling food items safely.
- Delivered food to tables in a timely manner.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Greeted customers and provided menus.
- Trained new team members on restaurant policies and procedures.
- Provided exceptional service to high volume of daily customers.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Cleaned counters and common areas to minimize spread of germs.
- Bussed, cleared, and reset tables as needed throughout shift.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
William Penn High School
New Castle, DESkills
- Food safety management
- Point of sale operation
- Order accuracy
- Customer service
- Time management
- Effective communication
- Problem resolution
- Attention to detail
- Active listening
- Adaptability
- Verbal and written communication
- Guest experiences
- Cleanliness standards
- Cash handling expertise
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Team Member
Chick-fil-A
2023.08 - 2025.06
William Penn High School