Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Delanie DelRoss

Saunderstown, RI

Summary

Accomplished Load Planning Specialist with a proven track record at USAF, where I enhanced supply chain efficiency and client satisfaction. Skilled in forklift operation and problem-solving, I significantly improved service quality, demonstrating a strong ability to meet tight deadlines and manage inventory, ensuring compliance and safety in high-stakes environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Load Planning Specialist

USAF
07.2022 - Current
  • Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
  • Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
  • Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
  • Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.

Air Freight Specialist

USAF
07.2021 - 07.2022
  • Evaluated carrier performance regularly, establishing expectations for continuous improvement in service quality and costeffectiveness.
  • Resolved shipment issues promptly, providing effective solutions to maintain client trust and minimize potential losses.
  • Coordinated shipments across multiple modes of transportation to ensure timely delivery and minimize disruptions.
  • Conducted regular audits of shipping documents, ensuring accuracy in billing information and compliance with international trade regulations.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.

Special Handling Technician

USAF
06.2019 - 07.2021
  • Leveraged advanced problem-solving skills to effectively address unique challenges associated with various client accounts requiring special attention.
  • Ensured compliance with all federal, state, and local regulations pertaining to logistics operations, including transportation and hazmat handling.
  • Identified previously undetected issues during inspections that led to proactive mitigation measures before an incident occurred.
  • Ensured proper storage conditions for perishable items, prolonging shelf life and minimizing spoilage costs.

Customer Service Counter

Snow and Jones
10.2017 - 01.2019
  • Sold products, wrote orders for customers, provided quotations, pulling/shipping/receiving transfers, unloading shipments, and general counter work
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Professionally answered telephones and responded to customer inquiries.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.


Education

CCAF - Transportation

University of Maryland Global Campus

High School Diploma - Plumbing

Cape Cod Technical High School
Harwich, MA
06.2018

Skills

  • Customer Relations
  • Quality Assessment
  • Documentation Management
  • Problem-solving abilities
  • Forklift Operation
  • Hazardous Materials Handling
  • Inventory Control
  • Pallet Jack Handling
  • Warehouse Operations
  • First Aid Certification
  • Load Planning
  • Time Management

Accomplishments

    Enabled the transport of two-thousand tons of cargo across 760 trucks supporting twenty-two squadrons and three geographically

    separated units in the span of one year, which led to being awarded the Air and Space Achievement medal.

Certification

  • Licensed forklift operator - Since 2018
  • Qualified Hazmat Inspector/Handler - Since 2020
  • Journeyman Air Transportation Specialist - Since 2021
  • Certified Load planner, USAF - Since 2022

Timeline

Load Planning Specialist

USAF
07.2022 - Current

Air Freight Specialist

USAF
07.2021 - 07.2022

Special Handling Technician

USAF
06.2019 - 07.2021

Customer Service Counter

Snow and Jones
10.2017 - 01.2019

CCAF - Transportation

University of Maryland Global Campus

High School Diploma - Plumbing

Cape Cod Technical High School

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Delanie DelRoss