Denis Krenz
Arnsberg
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Thanks to my experience and training as a staff member in several large, multinational companies, I have the skills required to perfectly fill the expectations. I'm currently based in Germany but I am looking to take on an international role, which is why I would be thrilled to bring my skills and talents to your company.
Overview
4
4
years of professional experience
Work History
Restaurant Steward
AIDA Cruises
01.2020 - 07.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Event Planner / Restaurant Supervisor
Restaurant MO / Golf Club Möhnesee
04.2019 - 01.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Hired, trained and supervised volunteers and support staff required for events.
Restaurant Waiter
R-Cafe Neheim
01.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information
Food and Beverage Attendant / Banquet Waiter
One & Only Hayman Island Resort
10.2016 - 03.2017
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor of Arts - International Management
Fachhochschule Südwestfalen, UAS
Meschede, Germany06.2024
High School Diploma -
Gymnasium Laurentianum
Arnsberg, Germany06.2016
Skills
- Workflow Coordination
- Strategic Planning
- Guest Inquiries
- Shift Management
- Managing Reception
- Team Leadership and Motivation
- Complaint Handling
- Active Listening
Timeline
Restaurant Steward
AIDA Cruises
01.2020 - 07.2020
Event Planner / Restaurant Supervisor
Restaurant MO / Golf Club Möhnesee
04.2019 - 01.2020
Restaurant Waiter
R-Cafe Neheim
01.2018 - 03.2019
Food and Beverage Attendant / Banquet Waiter
One & Only Hayman Island Resort
10.2016 - 03.2017
Bachelor of Arts - International Management
Fachhochschule Südwestfalen, UAS
High School Diploma -
Gymnasium Laurentianum
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