Denise Ann Forsythe
Newcastle
Summary
Results-driven professional skilled in employee management and cash handling. Successfully trained new staff and maintained precise inventory records, contributing to seamless operations and enhanced customer satisfaction.
Overview
26
26
years of professional experience
Work History
Receiving Clerk
Forman Mills
Cinnaminson
05.2018 - 05.2026
- Maintained accurate inventory records using computerized systems, ensuring seamless operations.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Trained new staff on receiving procedures and safety protocols, enhancing team readiness and compliance.
- Managed inventory levels and reported discrepancies to management.
Shift Supervisor
Rite Aid Pharmacy #10445
Cherry Hill
05.2023 - 05.2024
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated management tasks while delivering high-quality customer support to maintain service standards.
- Created and maintained personnel schedules.
- Provided on-the-job training to new staff members.
- Supported cashiers in managing customer transactions during peak hours, ensuring efficient service.
- Conducted cash handling duties, including counting money, balancing registers, and preparing bank deposits, to ensure financial accuracy.
Shift Supervisor
Rite Aid Pharmacy #10449
Mantua
11.2018 - 02.2023
- Developed and managed personnel schedules to ensure adequate staffing.
- Executed management tasks to promote efficient store operations.
- Facilitated store bank deposits while tracking and ordering product inventory to maintain optimal stock levels.
- Assisted cashiers with daily operations at the register.
Cashier/Customer Service/Bookkeeper
Shoprite of Marlton
Marlton
10.2014 - 08.2018
- Customer Service, point of purchase sales responsibilities;
- Full NJ Lottery Procedure knowledge;
- Operated and balanced cash drawer for manual and Automated, User driven, POS systems.
- Full Knowledge of Western Union Procedures
Cashier/CustomerService/Bookkeeper
Martin's Food Market
Hagerstown
11.2012 - 10.2014
- Customer service, point of purchase sales responsibilities.
- Operated and balanced cash drawer.
Bookkeeper/Customer Service
Shop Rite of Eddystone
Eddystone
08.2011 - 11.2012
- Placed in charge of the bookkeeping office with till consolidation for 10+ cashiers.
- Completed basic Self-Checkout Computer System maintenance and cash refill procedures.
- Worked along side of management to make bank deposits for Shop Rite.
- Completed the full on-the-job training session in only 2 weeks.
- Full working knowledge of NJ and PA lottery Sales Procedures
Call Center Agent
Bass Pro Shops
Springfield
10.2010 - 08.2011
- Placed customers' orders over the phone.
- Answered any questions or concerns the customer had about product or shipping.
Health and Beauty Dept.Manager
Shop Rite of Eddystone
Eddystone
02.2006 - 09.2007
- Responsible for creating yearly/holiday product displays.
- Placed in charge of product placement/replacement and tracking of store inventory.
- Quickly completed on-the-job training for this position.
Shift Supervisor
Rite Aid Pharmacy #180
Woodlyn
11.2003 - 05.2006
- Provided management assistance for 3 cashiers.
- Acted as capable, first tier of customer support.
- On the job training program completed in 1 month.
Cashier
Shop Rite of Eddystone
Eddystone
04.2005 - 02.2006
- Provided customer service and managed point of purchase sales.
- Operated and balanced cash drawer to ensure accurate transactions.
- Completed full classroom training in 3 days, gaining essential skills quickly.
Shift Supervisor
Rite Aid Pharmacy #134
Folsom
02.2001 - 11.2003
- Created and maintained personnel schedules.
- Performed various management tasks while delivering high-quality customer support.
- Assisted with store bank deposits and managed product inventory tracking and ordering.
- Supported team of 4 cashiers to ensure smooth operations during peak hours.
Cashier
Rite Aid Pharmacy #134
Folsom
10.2000 - 02.2001
- Delivered attentive customer service at point of purchase to ensure positive shopping experiences.
- Managed and reconciled cash drawer to maintain accurate financial records.
- Processed customer transactions accurately and efficiently at local grocery store.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area during shifts.
Education
High School -
Ridley High School
Folsom, Pa01-1994
Vocational School -
Delaware County Vocational School
Folcroft, Pa01-1994
Skills
- Inventory management
- Product verification
- Logistics coordination
- Team leadership
- Computerized record keeping
- Customer relationship management
- Problem solving
- Cash handling procedures
References
Available Upon Request
Languages
English
Professional
Timeline
Shift Supervisor
Rite Aid Pharmacy #10445
05.2023 - 05.2024
Shift Supervisor
Rite Aid Pharmacy #10449
11.2018 - 02.2023
Receiving Clerk
Forman Mills
05.2018 - 05.2026
Cashier/Customer Service/Bookkeeper
Shoprite of Marlton
10.2014 - 08.2018
Cashier/CustomerService/Bookkeeper
Martin's Food Market
11.2012 - 10.2014
Bookkeeper/Customer Service
Shop Rite of Eddystone
08.2011 - 11.2012
Call Center Agent
Bass Pro Shops
10.2010 - 08.2011
Health and Beauty Dept.Manager
Shop Rite of Eddystone
02.2006 - 09.2007
Cashier
Shop Rite of Eddystone
04.2005 - 02.2006
Shift Supervisor
Rite Aid Pharmacy #180
11.2003 - 05.2006
Shift Supervisor
Rite Aid Pharmacy #134
02.2001 - 11.2003
Cashier
Rite Aid Pharmacy #134
10.2000 - 02.2001
High School -
Ridley High School
Vocational School -
Delaware County Vocational School