Watching sports (football, basketball, American football, formula 1, MMA/Boxing)
Deniz Sezer
Functional Application Manager / Business Analyst
Amsterdam
Summary
Results-driven professional with strong background in application management. Proven ability to streamline processes and improve system efficiency. Recognized for collaborative teamwork and adaptability in dynamic environments. Known for expertise in system integration and project management.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Functional application manager/business analyst
Allianz Trade
11.2022 - Current
- Deal with functional questions/issues received from the business and related to the applications he/she is in charge of
- Support Business Teams on the use of the tools, especially for complex non standard cases (specific process to define…)
- Follow-up and maintenance of Applications
- Collect business needs and create Requests For Change when needed
- Validate business specification (RFCs) and participate to the testing phase before delivery
- Provide training sessions when needed and conduct change management each time new functionalities are released
- Update business documentation
- Follow-up an internal reporting for Operations and insure/control quality and reliability of the databases related to the applications he/she's in charge of, based upon the KPI and other guidelines defined.
- Manage business projects related to Operations with the support of experts or Business Owners when needed
Live Operations Specialist
Thuisbezorgd
12.2021 - 11.2022
- Monitored deliveries on the platform to optimize delivery times
- Worked closely with customer service and other Takeaway.com teams
- Oversaw the automated distribution system
- Acted as the main contact point for couriers and communicated efficiently via live chat, video chat, phone, and email
Delivery Driver
Albert Heijn Online
03.2020 - 11.2021
- Loaded delivery vans
- Delivered groceries to customers' homes
Supervisor / Site Manager
Klim naar het Licht Haarlem
06.2019 - 02.2020
- Led a team of volunteers at the event site
- Handled communication with potential and existing visitors
- Managed booking changes
- Opened and closed the cathedral venue
- Monitored visitor safety
- Served as the point of contact for guests
Team Lead
Hotnetworkz
11.2017 - 11.2018
- Ensured the team cleaned up upon office arrival
- Trained and supervised new employees
- Drove the team from office to work locations
- Reported to management
- Led daily sales activities
- Motivated the team to maintain a positive attitude and achieve high sales
- Responsible for team equipment and materials
Sales Representative
Hotnetworkz
11.2016 - 11.2018
- Sold subscriptions for Vriendenloterij, BankGiro Loterij, and Postcode Loterij
Pool Attendant
Campingpark De Bongerd
01.2015 - 01.2016
- Supervised the indoor swimming pool
- Sold snacks and drinks
- Opened and closed pool facilities
- Assisted in closing the indoor playground
- Helped the food and beverage team with various tasks
- Provided first aid to children
Fruit and Vegetables Worker
Jumbo
01.2013 - 01.2015
- Restocked fruit and vegetable sections
- Kept the produce department clean
- Helped customers find products
- Occasionally supported cashiers
- Unloaded delivery trucks
- Closed the store with colleagues
Education
Bachelor - Tourism management
Inholland
01.2015 - 01.2022
MBO - Marketing & Communicatie
Horizon College
01.2012 - 01.2015
VMBO Kader - undefined
Regio College
01.2011 - 01.2012
VMBO Basis - undefined
Regio College
01.2007 - 01.2011
Skills
- MS Word/MS Excel
- Incident management
- Business analysis
- User acceptance testing
- Teamwork and collaboration
- Scrum framework
Certification
PSM 1
Interests
Playing sports (kickboxing, padel, football)
Hiking
Watching movies/tv-shows
Reading
Spending time with friends and family
Playing games (PS5 or board games)
Timeline
PSM 1
01-2023
PSM 2
01-2023
Azure Fundamentals AZ-900
01-2023
Python Essentials 1
01-2023
Powershell
01-2023
ITIL 4 foundationI
01-2023
Functional application manager/business analyst
Allianz Trade
11.2022 - Current
Live Operations Specialist
Thuisbezorgd
12.2021 - 11.2022
Delivery Driver
Albert Heijn Online
03.2020 - 11.2021
Supervisor / Site Manager
Klim naar het Licht Haarlem
06.2019 - 02.2020
Team Lead
Hotnetworkz
11.2017 - 11.2018
Sales Representative
Hotnetworkz
11.2016 - 11.2018
Pool Attendant
Campingpark De Bongerd
01.2015 - 01.2016
Bachelor - Tourism management
Inholland
01.2015 - 01.2022
Fruit and Vegetables Worker
Jumbo
01.2013 - 01.2015
MBO - Marketing & Communicatie
Horizon College
01.2012 - 01.2015
VMBO Kader - undefined
Regio College
01.2011 - 01.2012
VMBO Basis - undefined
Regio College
01.2007 - 01.2011
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