Dennis Brockington
Information Technology
Buchholz (Westerwald)
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Ten years of progressive IT experience.
Overview
20
20
years of professional experience
Work History
Information Technology Specialist
United States Air Force, USAF
09.2016 - 06.2018
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed custom applications to address unique challenges, resulting in improved workflow efficiencies.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Championed migration projects, successfully transitioning key systems to more scalable platforms.
NATO Operations NCOIC
United States Air Force, USAF
05.2009 - 06.2016
- Evaluated team performance reports, identifying areas for growth and providing constructive feedback to drive success.
- Built strong relationships with external partners to foster cooperation on projects of mutual interest.
- Guided personnel through professional development opportunities by mentoring them during their career progression journey.
- Provided expert advice on operations matters based on experience gained from various roles held within military organizations.
NCOIC, Communications
United States Air Force, USAF
05.2007 - 05.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
NCOIC, Combat Communications
United States Air Force, USAF
05.2005 - 05.2007
- Managed Combat network which provided valuable insights into current trends impacting the field of communications consulting.
- Implemented effective risk assessment communication management database, mitigating potential damage to equipment.
- Established strong relationships with host country contacts, increasing the likelihood of favorable communication equipment coverage for Air Wing.
- Created On-the-job training content that effectively ensured the soldiers were ready for fieldwork.
Information Manager
United States Air Force, USAF
05.2003 - 05.2005
- Managed performance metrics for assessing the effectiveness of information management initiatives, driving continuous improvement efforts.
- Collaborated with IT department to develop innovative solutions that addressed organization needs while maintaining proper information management standards.
- Conducted regular audits of information systems to identify areas for improvement and mitigate potential risks.
- Assisted in the design and implementation of a sharepoint information architecture, resulting in improved data accessibility and accuracy.
Communication Airman
United States Air Force, USAF
09.1998 - 05.2003
- Assisted with Official mail delivery timeframes for critical supplies through effective coordination with base postal office.
- Assisted with vendor negotiated contracts to secure favorable terms and pricing for essential supplies.
- Assisted the unit safety section with streamlined safety protocol activities focusing on attention to detail and accuracy in all tasks.
- Assisted with comprehensive communication training programs for new personnel, improving overall team proficiency in communication operations.
Education
Associate of Arts - Business Administration
Community College of The Air Force
04.2001 -
Skills
Hardware installations
LAN protocols
Software Updates
End-user support
Document Review
Network Administration
IT risk management
Information Security
IT Compliance
IT Troubleshooting
IT Asset Management
Service support
Network diagnostics
Desktop support
Information Protection
Staff education and training
System Administration
TCP/IP
Wide-area Networks
Network configuration
Network Security
Timeline
Information Technology Specialist
United States Air Force, USAF
09.2016 - 06.2018
NATO Operations NCOIC
United States Air Force, USAF
05.2009 - 06.2016
NCOIC, Communications
United States Air Force, USAF
05.2007 - 05.2009
NCOIC, Combat Communications
United States Air Force, USAF
05.2005 - 05.2007
Information Manager
United States Air Force, USAF
05.2003 - 05.2005
Associate of Arts - Business Administration
Community College of The Air Force
04.2001 -
Communication Airman
United States Air Force, USAF
09.1998 - 05.2003
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