Summary
Overview
Work History
Education
Skills
References
Timeline
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Derrick Kizito

Derrick Kizito

Bopfingen,Baden-Württemberg

Summary

Experienced IT professional with 3+ years in support, coordination, and customer service. Skilled in process handling, communication, and problem-solving in digital platforms and multicultural environments. Seeking transition to Logistics & Warranty Management in aviation industry to leverage system workflows, customer-facing experience, and multilingual skills.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Administrative and Cultural Exchange Assistant

Federal Voluntary Service (BFD); Friedrich Schiller Gymnasium
08.2023 - 08.2024
  • Facilitated cultural exchange by delivering presentations about Uganda, my home country, fostering a diverse and inclusive environment.
  • Collaborated with school staff to enhance the overall learning and cultural experiences for students.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

IT Support Specialist

Black Market Records LLC
08.2022 - 08.2023
  • Maintained a 99% uptime rate for critical computer systems by promptly addressing and resolving technical issues.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Uploads Manager

Black Market Records LLC
08.2022 - 08.2023
  • I effectively oversaw the end-to-end content-uploading process, maintaining a schedule of 10 high-quality videos per day.
  • Through collaborative efforts with content creators and marketing teams, I improved video engagement by 15%, and increased clickthrough rates for promotional content by 25%.

Front End Developer (Jr)

Premier Advertising Kampala
10.2021 - 12.2021
  • Contributed to front-end web development tasks, actively participating in the development and implementation of new features.
  • Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.

Digital Transformation Specialist and Customer Contact Center Team Member

Stanbic Bank Uganda
09.2020 - 12.2020
  • Played a pivotal role as a member of the FlexiPay Mobile Wallet test teams, contributing to the successful implementation of the mobile application, which improved overall transaction efficiency.
  • Engaged with customers proactively, resolving queries and providing technical support, achieving a high customer satisfaction rate.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Bachelor of Science - Computer Science

Makerere University
Kampala, Uganda
05.2018 - 01.2023

Diploma - Information technology

Uganda Institute of Information And Communications Technology
Kampala, Uganda
08.2015 - 12.2017

Skills

Windows 11, Windows 8-10, Ubuntu, MacOS, Windows Server 2016

Ticket systems: Zendesk

Team collaboration across departments

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References

Available on request

Timeline

Administrative and Cultural Exchange Assistant

Federal Voluntary Service (BFD); Friedrich Schiller Gymnasium
08.2023 - 08.2024

IT Support Specialist

Black Market Records LLC
08.2022 - 08.2023

Uploads Manager

Black Market Records LLC
08.2022 - 08.2023

Front End Developer (Jr)

Premier Advertising Kampala
10.2021 - 12.2021

Digital Transformation Specialist and Customer Contact Center Team Member

Stanbic Bank Uganda
09.2020 - 12.2020

Bachelor of Science - Computer Science

Makerere University
05.2018 - 01.2023

Diploma - Information technology

Uganda Institute of Information And Communications Technology
08.2015 - 12.2017

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Derrick Kizito