Derrick Kizito
Bopfingen,Baden-Württemberg
Summary
Experienced IT professional with 3+ years in support, coordination, and customer service. Skilled in process handling, communication, and problem-solving in digital platforms and multicultural environments. Seeking transition to Logistics & Warranty Management in aviation industry to leverage system workflows, customer-facing experience, and multilingual skills.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Administrative and Cultural Exchange Assistant
Federal Voluntary Service (BFD); Friedrich Schiller Gymnasium
Ludwigsburg, Germany
08.2023 - 08.2024
- Facilitated cultural exchange by delivering presentations about Uganda, my home country, fostering a diverse and inclusive environment.
- Collaborated with school staff to enhance the overall learning and cultural experiences for students.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
IT Support Specialist
Black Market Records LLC
Kampala, Uganda
08.2022 - 08.2023
- Maintained a 99% uptime rate for critical computer systems by promptly addressing and resolving technical issues.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Uploads Manager
Black Market Records LLC
Kampala, Uganda
08.2022 - 08.2023
- I effectively oversaw the end-to-end content-uploading process, maintaining a schedule of 10 high-quality videos per day.
- Through collaborative efforts with content creators and marketing teams, I improved video engagement by 15%, and increased clickthrough rates for promotional content by 25%.
Front End Developer (Jr)
Premier Advertising Kampala
10.2021 - 12.2021
- Contributed to front-end web development tasks, actively participating in the development and implementation of new features.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
Digital Transformation Specialist and Customer Contact Center Team Member
Stanbic Bank Uganda
Kampala, Uganda
09.2020 - 12.2020
- Played a pivotal role as a member of the FlexiPay Mobile Wallet test teams, contributing to the successful implementation of the mobile application, which improved overall transaction efficiency.
- Engaged with customers proactively, resolving queries and providing technical support, achieving a high customer satisfaction rate.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Bachelor of Science - Computer Science
Makerere University
Kampala, Uganda 05.2018 - 01.2023
Diploma - Information technology
Uganda Institute of Information And Communications Technology
Kampala, Uganda 08.2015 - 12.2017
Skills
Windows 11, Windows 8-10, Ubuntu, MacOS, Windows Server 2016
Ticket systems: Zendesk
Team collaboration across departments
References
Available on request
Timeline
Administrative and Cultural Exchange Assistant
Federal Voluntary Service (BFD); Friedrich Schiller Gymnasium
08.2023 - 08.2024
IT Support Specialist
Black Market Records LLC
08.2022 - 08.2023
Uploads Manager
Black Market Records LLC
08.2022 - 08.2023
Front End Developer (Jr)
Premier Advertising Kampala
10.2021 - 12.2021
Digital Transformation Specialist and Customer Contact Center Team Member
Stanbic Bank Uganda
09.2020 - 12.2020
Bachelor of Science - Computer Science
Makerere University
05.2018 - 01.2023
Diploma - Information technology
Uganda Institute of Information And Communications Technology
08.2015 - 12.2017