Derya Ongel Tasci
Hamburg,HH
Summary
Dynamic leader with a proven track record at Al Shaya Group Victoria’s Secret, enhancing customer experiences through cross-functional collaboration and data-driven strategies. Skilled in customer journey mapping and fostering team adaptability, I've significantly improved service efficiency and revenue growth. Expert in leveraging customer feedback and analytics to drive engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Experience Manager
Al Shaya Group Victoria’s Secret
04.2014 - 08.2018
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Reduced response time to customer inquiries by optimizing support channels.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Store Manager
Dogan Medya Grub
04.2012 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Associate
Unifree Duty Free
06.2001 - 11.2009
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
E-commerce And Management
Ankara University
Online -Turkey On Going 09-2026
Skills
Customer journey mapping
Cross-functional collaboration
Training programs
Engagement strategy development
Data analytics
Voice of customer analysis
Customer empathy
Customer feedback management
Data analysis
Problem-solving abilities
Budget forecasting
Adaptability and flexibility
Training and onboarding
Sales forecasting
Team recruiting and hiring
Microsoft office
Timeline
Customer Experience Manager
Al Shaya Group Victoria’s Secret
04.2014 - 08.2018
Store Manager
Dogan Medya Grub
04.2012 - 04.2014
Sales Associate
Unifree Duty Free
06.2001 - 11.2009
E-commerce And Management
Ankara University
Similar Profiles
ABDUL MUQTADARABDUL MUQTADAR
Administrator at AL Shaya Group, RDCAdministrator at AL Shaya Group, RDC
AMEERUDEEN AMEERUDEEN null
Salesperson at AL-shaya trading groupSalesperson at AL-shaya trading group
ABDUL SAMEER SHAIKHABDUL SAMEER SHAIKH
Warehouse Associate at AL SHAYA GROUPWarehouse Associate at AL SHAYA GROUP
Maximilian DuschlMaximilian Duschl
Air Export Agent Aerospace at DSV Air & Sea Germany GmbHAir Export Agent Aerospace at DSV Air & Sea Germany GmbH
Niyas sulaimanNiyas sulaiman
Kitchen Helper at Malabar RestaurantKitchen Helper at Malabar Restaurant