Destiny Pagan
Dover
Summary
Dynamic and results-driven professional with extensive experience in customer service and team supervision at Burger King. Proven track record in enhancing operational efficiency and implementing quality control measures. Skilled in inventory management and staff training, fostering a motivated team environment while consistently achieving high customer satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Burger King
09.2024 - 01.2026
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily staff schedules to optimize shift coverage and maintain service efficiency.
- Developed inventory management strategies to reduce waste and ensure product availability.
- Implemented quality control measures to uphold food safety and hygiene standards consistently.
- Enhanced customer satisfaction through effective handling of feedback and resolution of complaints.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Wingstop
01.2024 - 06.2025
- Supervised team members to ensure adherence to operational standards and procedures.
- Coordinated shifts and managed staffing levels for efficient service delivery.
- Trained new employees on menu items, safety protocols, and customer service excellence.
- Monitored inventory levels and assisted in stock management to minimize waste.
- Resolved customer complaints promptly to maintain high satisfaction ratings.
- Implemented process improvements that enhanced speed of service during peak hours.
- Ensured compliance with health regulations and maintained cleanliness throughout the restaurant.
- Assisted in scheduling shifts to optimize labor costs while meeting business demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Warehouse Worker
Amazon
06.2021 - 09.2024
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Sorted and organized inventory to maintain optimal storage efficiency.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Assisted in loading and unloading trucks, ensuring timely processing of shipments.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Reduced waste, implementing recycling procedures for packaging materials.
- Consistently lifted materials weighing as much as Number pounds.
Education
High School Diploma -
Dover High School
Dover, DESkills
- Customer service
- Staff training
- Inventory management
- Quality control
- Operational efficiency
- Team supervision
- Performance monitoring
- Equipment maintenance
- Waste reduction
- Safety protocols
- Stock management
- Time management
- Decision-making
- Problem-solving
- Team motivation
- Goal setting
- Workload management
- Team building
Timeline
Assistant Manager
Burger King
09.2024 - 01.2026
Shift Leader
Wingstop
01.2024 - 06.2025
Warehouse Worker
Amazon
06.2021 - 09.2024
High School Diploma -
Dover High School