DEV RAJ BHATTA
Munich
Summary
Dynamic Subway Manager with proven expertise in team leadership and customer service. Successfully enhanced customer satisfaction and operational efficiency through effective decision-making and time management. Recognized for fostering a motivated workforce and resolving disputes promptly, ensuring a high-quality service environment at Subway Essen.
Overview
7
7
years of professional experience
Work History
Subway Manager
Subway Essen
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Room Service Worker
The Charles Hotel
07.2019 - 08.2024
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
Sandwich Artist
Rackls Backstubn
01.2018 - 06.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Upper intermediate (B2)
German
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Subway Manager
Subway Essen
01.2024 - Current
Room Service Worker
The Charles Hotel
07.2019 - 08.2024
Sandwich Artist
Rackls Backstubn
01.2018 - 06.2019
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