Dhehj Bundhooa

• Collection and verification of KYC data/information about existing customers.
• Process customer documentation for the purpose of data maintenance
• Lead the KYC (due diligence) process of existing customers
• Verify KYC documents using the four-eyes principle and prepare customer information reports
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Support the review and lifecycle monitoring of outsourced services, including contract drafting, change management, and regulatory risk analysis
• Ensure regulatory compliance in outsourcing oversight, contributing to regular and ad hoc executive reporting
• Assist in evaluating services for regulatory relevance and monitoring group-wide outsourcing processes across all stage gates
• Maintain and assure quality of outsourcing records and support process completeness within the internal registry
• Provide project-based support in monitoring activities and other regulatory compliance initiatives

• Identified and mitigated compliance risks through proactive issue detection and process improvements
• Ensured regulatory approvals and adherence to AML/CFT frameworks for client portfolios
• Managed FPI/FVCI license registration, renewal, and reporting to RBI and SEBI (India)
• Drafted MLRO/compliance reports for board meetings and handled regulatory filings for MLRO/DMLRO changes
• Conducted client file reviews, due diligence, risk assessments, and periodic compliance reporting
• Supported preparation of Administrator Compliance Reports (ACR), compliance monitoring, and disengagement reviews
• Maintained data protection and information security in line with ISMS standards

• Monitored projects for regulatory compliance and reduced potential legal risks
• Strengthened internal procedures through regulatory research and analysis
• Coordinated with sales teams to gather outstanding KYC documents
• Conducted AML/CFT-focused file reviews and status reporting in line with Stock Exchange regulations
• Evaluated client risk profiles and maintained updated client records and interest registers
• Supported compliance operations including traders’ call checks, regulatory updates, and risk assessments
• Acted as liaison between the COO and Compliance Officer

Key Achievements

• Implemented GDPR-compliant Data Protection Framework
• Supported successful registration of two entities with the Data Protection Office
• Developed key compliance documents including internal policies, client forms, and indemnity agreements

• Performed periodic, trigger, and FTFR reviews for RBWM clients, ensuring full KYC compliance with HSBC Global Standards
• Completed end-to-end Customer Due Diligence (CDD), assessed financial crime risk, and gathered documentation from clients and RMs
• Conducted AML screening using World-Check, RDC, Lexis Diligence, and internal blacklist tools
• Reviewed account activity to identify unusual patterns, including links to sanctioned countries, and raised UARs to FCC when required
• Managed inbound/outbound customer interactions, resolved queries, and supported documentation collection for HSBC Safeguard
• Prepared MI reports for management and supported remediation through Issues & Actions (I&A) tracking
• Provided account servicing and supported internal knowledge-sharing across teams

Key Achievements

• Recognized by senior leadership for detecting SCC and high-risk clients involved in financial crimes
• Delivered 100% review completion ahead of deadlines during contingency periods
• Minimized unnecessary customer contact by identifying invalid triggers
• Bridged team knowledge gaps by liaising with Line of Business and stakeholders

• Assisted customers with loan scheme information and application support
• Evaluated repayment capacity and verified loan feasibility
• Managed post-approval legal formalities with notaries and housing institutions
• Handled loan agreement signings and lien removal documentation
• Maintained accurate control and records of client files