Dhirendra Kumar Yadav
Lead Application Support Engineer
Olching
Summary
Energetic and result-oriented Lead Application Support Engineer with over 13+ years of experience in requirements analyzing, designing, developing, supporting, testing and deploying backend applications for Enterprise businesses. An enthusiastic collaborator and a creative thinker in aligned with business goal.
Experienced with designing and implementing scalable data solutions to meet business needs. Utilizes advanced SQL skills to enhance data processing efficiency and accuracy. Strong understanding of data modeling and ETL processes to support data-driven initiatives.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Data Developer
BNP Paribas Consors Finanz
10.2024 - 02.2025
- Developed reusable code libraries and templates for efficient implementation of common data development tasks across the team.
- Evaluated emerging trends of 80 million customers in the field of data development to inform long-term technology strategy decisions for the organization.
- Supported business intelligence initiatives by developing customized reports tailored to specific stakeholder requirements.
- Accelerated decision-making capabilities by designing dynamic dashboards that provided real-time insights into key performance indicators.
- Created and updated database designs and data models.
- Identified issues within databases, performed troubleshooting and implemented effective solutions.
Lead Application Support Engineer
Tech Mahindra GmbH
05.2018 - 09.2024
- Data acquisition, analysis and business case development. Assignment of business to technical requirements.
- Lead and develop a team of IT analysts, providing monitoring, training and performance management to ensure high-quality service delivery. Complex problem solving and Escalations are handled effectively.
- Problem solving mindset with the ability to perform RCA (root cause analysis) & drive long-term solutions.
- Team management, application management, daily stand-up, team meeting and management report.
- Job monitoring, DBA performance, data manipulation, job prioritization and acknowledgement within SLA.
- Work around solution if fix is not available immediately, main bug looking along with bug overview.
- Developed business functions with Oracle PL/SQL, SQL, .NET & VB6.
- Migration of customers from one CRM to another CRM application using Oracle PL/SQL code.
- Migration support, Level 2/3 operations support, process and data optimization.
- Critical incidents are solved promptly and for continuous improvement identifying recurring issues, implementing process enhancement for ITSM best practices.
- Cooperation with various stakeholders such as demand and business, Cross -functional coordination with various teams, Contribution to the user journey for business goals.
- Reporting & Documentation, quality control, SLA (Service Level Agreement) and Defect Handling Lifecycle.
System Analyst
ATOS Information Technology GmbH
01.2016 - 04.2018
- Responsible for database design, Specifications and provision of a new web services interface.
- Managed approximately 20 complex problem for operational tasks with RCA (root cause analysis) and reporting processes per day from customers.
- Responsible for business case development, Assignment of business requirements to technical requirements.
- Streamlined operations, Prioritization of tasks, Data acquisition and analysis, Cooperation with various stakeholders, Allowing business to increase revenue to 20%.
Software Engineer
ATOS India Pvt Ltd
08.2011 - 12.2015
- Developed business functions with Oracle PL/SQL, SQL & VB6 code and optimizing the application.
- Resolve approximately 50 production issues via REMEDY ticketing tool with long-term solutions.
- Design business and database objects and interfaces with the current upstream & downstream components.
- Track record of managing and developing IT team in a dynamic environment. Optimizing the database Performance.
Education
Bachelor of Engineering - Electronics and Telecommunication - Engineer
Bharti Vidyapeeth Deemed University
Pune, India 07.2008 - 06.2011
Diploma - Electronics and Telecommunication
Institution of Electronics And Telecommunication
Delhi, India 07.2005 - 06.2008
Skills
Programing languages: Oracle PL-SQL, SQL, Basics performance tuning, Java Basics, Visual Basic
undefinedCertification
AWS Certified solution Architect Associate from AMAZON.
Awards
Tech Mahindra GmbH Best Team Award from (Tech Mahindra GmbH) in 2020.
Tech Mahindra GmbH Bravo Award from (Tech Mahindra GmbH) in 2020.
Telefonica GmbH Employee of the month from client /Telefonica in 2019.
Atos India Pvt Ltd Accolade Key resources from Atos India Private Ltd in 2018.
Atos IT GmbH Key resources certificate from German SDM in 2017.
IETE Delhi All India topper in Diploma in 2008.
Interests
Reading Books, Chess playing, cricket playing and Walking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved 'Database SQL issue' which led to increase the importing the file from clients.
- Collaborated with team of 12 in the development of CRM application.
- Achieved approximately more than 20% of results by completing 'New functionality Developed in CRM application' based on customers needs with accuracy and efficiency.
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Software
Programing languages: Oracle PL-SQL, SQL, Basics performance tuning, Java Basics, Visual Basic
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsTimeline
Data Developer
BNP Paribas Consors Finanz
10.2024 - 02.2025
Lead Application Support Engineer
Tech Mahindra GmbH
05.2018 - 09.2024
System Analyst
ATOS Information Technology GmbH
01.2016 - 04.2018
Software Engineer
ATOS India Pvt Ltd
08.2011 - 12.2015
Bachelor of Engineering - Electronics and Telecommunication - Engineer
Bharti Vidyapeeth Deemed University
07.2008 - 06.2011
Diploma - Electronics and Telecommunication
Institution of Electronics And Telecommunication
07.2005 - 06.2008
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