Dhrubajyoti Dey
Manager Consulting - Commodity And Financial Services
Amstetten,BW
Summary
Dynamic and results-driven IT Consulting Leader with 18 years of proven success in the Banking and Commodity sectors, specializing in Risk Management, IT Service Delivery, and Regulatory Compliance. Adept at driving digital transformation initiatives aligned with frameworks such as the EU DORA Act, ensuring operational resilience, secure service delivery, and robust incident management. Expert in Agile methodologies, offshoring strategies, and stakeholder engagement, with a strong track record of leading cross-functional teams and delivering scalable, compliant solutions. Skilled in implementing workflow automation and case management platforms (e.g., ServiceNow) to streamline complex business processes, enhance governance, and meet evolving regulatory standards. Certified in Professional Scrum Master (PSM I), Black Belt, Prince2, and ITIL V3 Foundation, bringing a comprehensive understanding of project governance, service excellence, and risk mitigation. Known for delivering high-impact results in large-scale implementations, incident response optimization, and third-party risk oversight—all critical components of modern digital resilience strategies.
Overview
6
6
Certifications
Work History
Implementation manager – BPS circle at ING
Cognizant, NL
- Directed the end-to-end implementation of the ServiceNow platform across multiple applications, ensuring alignment with ING's digital transformation goals and compliance.
- Orchestrated cross-functional collaboration through structured conference calls and incident war-room meetings, gathering critical data from stakeholders at all organizational levels.
- Led communication efforts during major and critical incidents, ensuring timely and transparent updates via email, phone, and incident ticketing systems.
- Analyzed production data, defects, and functional requirements to support continuous service improvement and operational resilience.
- Delivered comprehensive incident reports to stakeholders, contributing to regulatory readiness and audit transparency.
- Identified process inefficiencies and control gaps and collaborated with process owners to implement improvements in line with DORA's ICT risk management principles.
- Supported the development of ICT risk frameworks by identifying system vulnerabilities and recommending mitigation strategies to enhance digital resilience.
Change Manager – IT Service Management Netherlands for FLS
Cognizant, NL
- This project involved the successful transition of a 20-member support team from Amsterdam to India, aimed at enhancing operational efficiency, reducing costs, and establishing a scalable 24/7 support model.
- Strategic Planning & Execution: Defined project scope, timelines, resource requirements, and success criteria in alignment with business objectives.
- Stakeholder Engagement: Served as the primary point of contact between cross-functional teams in AMS and India, ensuring transparent communication and alignment across business, HR, and IT stakeholders.
- Transition Management: Coordinated end-to-end knowledge transfer, shadowing, and training sessions.
- Team Enablement: Oversaw the recruitment, onboarding, and integration of the Indian support team, ensuring they were equipped with standardized processes and tools.
- Risk & Performance Management: Proactively managed risks, tracked KPIs and SLAs, and implemented corrective actions to ensure service continuity and quality.
- Reporting & Communication: Provided regular updates to executive leadership through dashboards, status reports, and post-transition reviews.
Business Analyst – Agile Delivery
Cognizant, IND
- This project was about replacing existing IT team and setting up an India Captive center in Chennai and acting as a Subject Matter Expert of downstream middle office applications.
- Accountable for overseeing the premises overall budget and ensure to maximize any overall productivity.
- Integrated ServiceNow for incident and change tracking, while exploring Pega 7 for automation post-trade exception handling and compliance approval.
- Collaborated with business stakeholders to evaluate workflow automation tools including Pega for case lifecycle management in trade exceptions and compliance check.
- Enabled the team to utilize Pega's business rules engine and case management framework to design flexible, scalable solutions that could adapt to evolving regulatory and compliance requirements in trade operations.
- Advocated for best practices in workflow orchestration, emphasizing Pega's role in improving exception resolution times, minimizing errors, and supporting continuous process improvements within a highly regulated trading environment.
Lead Business Analyst
Sapient India
- This project was about implementation of Trading and Risk Management Package known as Righangle Endur for domestic business of a US major. Main aim of this project was to achieve end to end trade view from trade capture to actualization, Single system for Mark to Market and Exposure reporting for both OTC an exchange trades.
- Involved in the requirements gathering, analysis and preparation of business and functional requirement documentation for multiple modules in the system.
- Preparing Wireframes using full data set for entire trade life cycle.
- Tracking and Managing project progress.
- Created Requirement Document – business requirement, workflow designs, report layouts, business test scenarios.
- Ensure all business requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.
- Facilitating workshops in order to obtain business user requirements in terms of proposed end state of project.
Senior Business Analyst
Infosys
- Project Oil Trading Confirmation Package Implementation for British Petroleum.
- Project was about development and Implementation of Thunderhead application for Contract management and reporting system. Main aim of this project was to streamline the flow of Legal documents to stakeholders and sending auto generated.
- Acting as subject matter expert for the system and supporting all VIS-IT teams located in geographically diverse environment: Singapore, London and Cantera.
- Defining functional test strategy and test catalog for end-to-end testing of solution.
- Ensure all business requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.
Senior Business Analyst
Infosys
- Project – Middleware Migration for Trading Application Suite in Commodity Trading domain for BP.
- Replace outdated TIBCO with new in-house product called IL Layer for Trading application suite for entire trade life cycle like Market Manager, Deal Capture, Shipping, Mid Office P&L Calculations, Invoicing and Reconciliation. Aim of this project was to give client a strategic advantage by improving the connectivity for a wide range of highly heterogeneous systems, legacy systems and trading partners.
- Identifying project milestones based on high-level project plan and planning estimates in terms of timelines, resources, design for the project and Assisting Project Manager (PM) to generate weekly/monthly or ad hoc status reports, using input from project teams.
- Supporting PM by advising, investigating, estimating and calculating costs, timelines, resources and plans approval of the project stage business cases.
- Coordinating an 8 member team at onsite and offshore.
- Resource planning, appraising the team members.
Business Analyst
Infosys
- Project – Vendor Replacement Project.
- This project was about replacing existing QA services vendor and acting as a Subject Matter Expert for trading applications.
- Creation of Application Overview Document and Application Reference Manuals for trade capture systems.
- Prepared use cases diagram and workflow diagrams.
- Provide functional support to build and testing team to review and resolve defects.
Education
Master of Business Management -
LIBA
01.2007
BTech - Computer science
WBUT
01.2005
Skills
- ETRM
- Risk Management
- IT Service Delivery
- Team Setup
- Agile Methodologies
- Stakeholder Management
- Project Leadership
- Cross-functional Team Management
- Financial Services Solutions
- Regulatory Compliance
- Data Analytics
- Microsoft Office Suite: Excel, Word
- Agile Tools
- IT Service Management: ServiceNow, BMC Remedy, JIRA Service Desk
- Pega
- Databases: MySQL, PostgreSQL, Oracle
Certification
PRINCE2 Foundation
Awards
Cognizant Business Consulting (Banking & Financial Services)- Consulting Excellence Award, Cognizant Business Consulting (Banking & Financial Services)- Leadership Award, Cognizant Continental Europe – Pat on the Back Award, Cognizant Continental Europe – Superhero Award
Publications
- Research Paper: Growing Importance of Machine Learning in Compliance and Regulatory Reporting – Read Here
- Book: Guardians of the Hidden Legacy: Two Sisters, One Treasure, A Timeless Mystery – Amazon Link
Timeline
Implementation manager – BPS circle at ING
Cognizant, NL
Change Manager – IT Service Management Netherlands for FLS
Cognizant, NL
Business Analyst – Agile Delivery
Cognizant, IND
Lead Business Analyst
Sapient India
Senior Business Analyst
Infosys
Senior Business Analyst
Infosys
Business Analyst
Infosys
BTech - Computer science
WBUT
Master of Business Management -
LIBA
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