Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Diamond Harvey

Dover

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Also skills with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Bankruptcy Specialist

Discover Card
Newark
06.2024 - Current
  • Review and validate incoming bankruptcy petitions and other court documents.
  • File necessary court documents, such as Proof of Claim forms, in a timely and accurate manner.
  • Monitor bankruptcy cases and court dockets for status changes and important deadlines.
  • Ensure all actions and communications are compliant with regulations like the Fair Debt Collection Practices Act (FDCPA).
  • Ensure all actions and communications are compliant with regulations like the Fair Debt Collection Practices Act (FDCPA).

Fraud Specialist

Discover Card
Newark
09.2023 - 06.2024
  • Provided guidance to customers on how to protect themselves from fraudulent activities associated with their cards.
  • Verified all incoming calls related to suspected fraudulent activities before taking action.
  • Responded promptly to inquiries from customers regarding suspicious charges on their accounts.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Maintained an up-to-date knowledge of relevant laws, regulations, industry practices, and best practices relating to fraud prevention.
  • Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.

Account Specialist

Discover Card
Newark
08.2022 - 09.2023
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Verified accuracy of customer information in order to ensure proper account management.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
  • Developed strategies for improving customer satisfaction ratings and reducing overall call times.

Teacher

Celebree School
Middletown
12.2019 - 08.2022
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Participated in professional development workshops related to teaching methods or curriculum changes.

Education

Some College (No Degree) - Business Management

Delaware Technical And Community College - Owens
Dover,DE

Skills

  • Collaboration
  • Account Information Review
  • Call Management/ Customer service
  • Effective Communication
  • Adaptability
  • Verbal and Written Communication
  • Leadership
  • Empathy
  • Problem solving/ Critical thinking
  • Data entry
  • Microsoft/ excel

Education and Training

other

Timeline

Bankruptcy Specialist

Discover Card
06.2024 - Current

Fraud Specialist

Discover Card
09.2023 - 06.2024

Account Specialist

Discover Card
08.2022 - 09.2023

Teacher

Celebree School
12.2019 - 08.2022

Some College (No Degree) - Business Management

Delaware Technical And Community College - Owens

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Diamond Harvey