Diamond Spencer
Pines Public House & Eatery
Milford
11
years of professional experience
As a customer service professional I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Server
2 Years 1 Month- Delivered attentive table service while anticipating guest needs and maintaining smooth dining room flow.
- Presented menu items, daily specials, and beverage options to support informed guest selections.
- Coordinated order accuracy with kitchen staff to reduce delays and ensure timely meal delivery.
- Processed payments accurately, handled cash and card transactions, and closed checks efficiently.
- Trained new servers on POS use, service standards, and section management expectations.
- Maintained cleanliness, restocked service stations, and prepared tables for efficient turnarounds.
Trainer
10 Years 11 Months- Developed and delivered training programs that enhanced employee skills and knowledge.
- Facilitated interactive training sessions that engaged participants to promote active learning.
- Demonstrated proper POS procedures, order accuracy, and transaction handling for front-of-house operations.
- Trained new team members on Texas Roadhouse service standards, menu knowledge, and guest experience expectations.
Supports Planner
7 Months- Assessed client needs and developed individualized service plans aligned with treatment goals.
- Coordinated referrals to community resources, healthcare providers, and support services.
- Maintained accurate case documentation in electronic records and confidential files.
- Monitored service plans and adjusted interventions based on changing client circumstances.
Client Service Coordinator
7 Months- Coordinated client intake, referrals, and service plans to align home care delivery with individual needs.
- Scheduled caregivers and adjusted coverage to maintain continuity for clients and families.
- Monitored care documentation for accuracy, completeness, and compliance with agency standards.
- Collaborated with nurses and support staff to coordinate care changes and address client needs.
Laboratory Information Coordinator
5 Months- Managed Epic Lab Ordering system to streamline laboratory workflows and enhance operational efficiency.
- Handled insurance billing processes to ensure accurate and timely claims submission, minimizing delays in reimbursement.
- Oversaw lab pathology requisitions, maintaining documentation and ensuring compliance with laboratory protocols to uphold quality standards.
- Coordinated patient information workflows, ensuring timely updates across clinical and administrative teams.
- Maintained accurate records within electronic health systems, supporting compliant documentation practices.
Marketing Assistant
1 Year 1 Month- Resolved customer issues through management of diverse customer service and administrative tasks, enhancing customer satisfaction.
- Participated in weekly team meetings and brainstorming sessions to develop innovative marketing strategies.
- Maintained documentation of assignments and in-progress work.
- Supported leasing campaigns by preparing flyers, email blasts, and promotional materials.
- Coordinated social media content, maintaining consistent community branding across digital channels.
Education
Bachelor’s - Rehabilitation Science
Associate of Science - Occupational Therapy Assistant
Skills
Point of Sale Management
Event Coordination
Proactive client calling
Client outreach
Employee training
Guest relations
Salesforce proficiency
Strong work ethic
Timeline
Server
Pines Public House & Eatery
09.2024 - CurrentRead More
Supports Planner
MMARS
03.2024 - 10.2024Read More
Client Service Coordinator
Ultimate Care-Eminence Home Care
07.2023 - 02.2024Read More
Laboratory Information Coordinator
Tidal Health Peninsula Regional Hospital
12.2022 - 05.2023Read More
Marketing Assistant
The Flatts at Salisbury
09.2020 - 10.2021Read More
Trainer
Texas Roadhouse
11.2015 - 10.2026Read More
University of Maryland - Eastern Shore
Bachelor’s from Rehabilitation Science
Read More
St. Catherine University
Associate of Science from Occupational Therapy Assistant
Read More