Diana Bernal
Las Vegas, NV
Summary
Motivated and adaptable professional with a strong background in customer service, administrative support, and healthcare-related roles. Skilled in communication, multitasking, and problem-solving, with a track record of delivering quality service in fast-paced environments. Quick learner who thrives on new challenges, and is eager to bring value to any team.
Overview
7
7
years of professional experience
Work History
Medical Sales Associate
Janz Medical Supply
Ramstein
09.2022 - 07.2025
- Process claims by collecting essential information from clients and medical providers.
- Maintain accurate records of patient interactions and billing documents.
- Organize inventory to enhance shipping and receiving operations.
- Educate patients and healthcare providers on the safe use and maintenance of durable medical equipment, boosting compliance.
- Track inventory of breast pumps, mobility equipment, and diabetic supplies to ensure availability.
- Assisted customers with inquiries regarding policies, coverage, and claim status.
- Conducted research to resolve discrepancies in client accounts and payment histories.
Key Holder
Old Navy
Destin, FL
08.2021 - 08.2022
- Achieved individual sales goals consistently while leading by example on sales floor.
- Processed sales, returns, and exchanges with accuracy and efficiency.
- Maintained knowledge of current merchandise promotions and special offers.
- Executed drawer counts and balanced alarm systems during store opening and closing.
- Organized stock room, ensuring accurate labeling and logical placement of inventory.
- Trained employees to enhance sales techniques and customer service skills.
- Monitored stock levels and assisted with merchandise replenishment.
Front Desk Agent
Vacasa Property Management
Miramar Beach, FL
05.2019 - 05.2021
- Greeted guests upon arrival and ensured efficient check-in processes.
- Coordinated with housekeeping to guarantee cleanliness and readiness of guest rooms.
- Answered phone inquiries professionally, directing calls to appropriate departments.
- Maintained data security and confidentiality of personal information during check-in and check-out.
- Provided local area information, recommendations, and directions to enhance guest experiences.
- Scheduled service and maintenance work with internal and external vendors.
- Processed reservations made via phone, online, or in person accurately.
Retail Sales Associate
Cracker Barrel
Destin, FL
04.2018 - 06.2019
- Replenished stock levels on shelves to maintain optimal inventory during business hours.
- Trained new hires in company procedures, product knowledge, and customer service standards.
- Conducted product demonstrations to effectively showcase features and benefits.
- Greeted customers and assessed needs through targeted questioning.
- Drove sales success by building engaging displays and strategically merchandising products.
Education
High School Diploma -
Freeport High School
FreeportCertificate - Medical Coding And Billing
U.S Career Institute
Fort Collins, COSkills
- Claim processing and billing documentation
- Medical equipment maintenance
- Inventory management
- Customer relationship management
- Product knowledge
- Time management
- Attention to detail
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Medical Sales Associate
Janz Medical Supply
09.2022 - 07.2025
Key Holder
Old Navy
08.2021 - 08.2022
Front Desk Agent
Vacasa Property Management
05.2019 - 05.2021
Retail Sales Associate
Cracker Barrel
04.2018 - 06.2019
High School Diploma -
Freeport High School
Certificate - Medical Coding And Billing
U.S Career Institute