Diana Hristova
Sofia
Summary
Hardworking and passionate job seeker with strong organizational skills, communication and problem-solving skills, eager to secure entry-level position. Ready to help team achieve company goals and passionate about self-improvement and learning new things.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialist Global Masterdata Governance
GfK Custom Research
05.2023 - Current
- Handle Coding requests via Jira within agreed Service and Operational level agreements
- Check product data and change values in case of client complaints
- Maintain product data on request of coding or commercial teams (delete, update, replace in mass actions)
- Consult commercials, coding teams and global ops colleagues with a deep specific product group knowledge and keep this knowledge up to date
- Foster a cost-effective support process by adhering to global standards and proactively proposing potential process improvements
- Foster a cost-effective coding process by supporting initiatives to reduce and/or simplify features and definitions
Market Data Analyst
GfK Custom Research
09.2021 - 05.2023
- Deep market research and analyzing every detail
- Utilized specialized software to capture and process data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Excel knowledge
Office Assistant
Globe System
02.2021 - 09.2021
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Call Center Agent
Acces Finance
10.2017 - 02.2021
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Science - International Economic Relations
University of National And World Economy
Sofia, Bulgaria03.2022
Bachelor of Science - Business Administration And Management
University of National And World Economy
Sofia, Bulgaria07.2020
Skills
- Flexibility
- Issue Research
- Problem Solving
- Quality Assurance
- Data Analysis
- Empathy
- Critical thinking
Certification
B2 Certification from English Word Academy
Certification from Language school Elpida for Greek language
Certification from SoftUni for SQL basic training
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Greek
Upper intermediate (B2)
Timeline
Specialist Global Masterdata Governance
GfK Custom Research
05.2023 - Current
Market Data Analyst
GfK Custom Research
09.2021 - 05.2023
Office Assistant
Globe System
02.2021 - 09.2021
Call Center Agent
Acces Finance
10.2017 - 02.2021
Master of Science - International Economic Relations
University of National And World Economy
Bachelor of Science - Business Administration And Management
University of National And World Economy
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