Diane Franklin
Wilmington
Summary
Dynamic Project Manager with extensive experience at ISS Facility Services, excelling in vendor management and budget tracking. Proven track record in executing large-scale projects while enhancing client satisfaction through effective communication and critical thinking. Adept at risk assessment and fostering teamwork to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager MAC (Moves, Adds and Changes)
ISS FACILITY SERVICES
Wilmington
01.2019 - Current
- Manage the creation of quotes, purchase orders, invoicing, and vendor completion for all sites.
- Compile proposals, contracts, change notes, timelines, and permits to work for small- and large-scale projects.
- Maintain all aspects of desk moves, re-stacks, changes, client requests, and building decommissioning across multiple sites, providing the best value for the client.
- Execute cost management across a portfolio of projects ranging from five thousand to fifty million, while providing accurate and realistic costs for forecasted projects.
- Provide knowledge of project metrics, including gathering and reporting trend analysis.
- Prioritize mitigating risks, governance, budget reporting, KPIs, and responding to RFIs.
- Track deliverables from identification to completion, preparing materials, status tracking, day two items, punch lists, lessons learned, and support stakeholder meetings.
Assistant General Manager
ISS FACILITY SERVICES
Wilmington
01.2022 - 02.2025
- Support the General Manager in identifying, articulating, and implementing policies, projects, and programs to meet client needs.
- Spearhead day-to-day leadership and collaborate with management team members to ensure a high-performance, customer service-oriented work environment consistent with company values.
- Facilitate yearly building shutdowns for maintenance to comply with regulatory codes.
- Engage in weekly engineering meetings with key stakeholders regarding capital improvement projects, equipment repairs, and site routines.
Administrative Assistant
ISS FACILITY SERVICES
Wilmington
01.2018 - 01.2019
- Assisted general manager on a daily basis regarding building operations.
- Handled administrative requests and queries from the client.
- Organized and scheduled vendor appointments.
- Used various software to produce purchase orders, managed invoicing, and year-end billing.
- Planned meetings and took detailed minutes.
- Coordinated weekly on-site events.
Department Supervisor / Key Carrier / Sales Associate
HOME DEPOT
Newark
01.2014 - 01.2018
- Coached, trained, and developed associates, as well as administered reviews with a career blueprint.
- Track sales within the department pertaining to operating profit, average revenue, and repairs.
- Maintained weekly projects, accuracy reviews, readiness checklists, and training.
- Promoted credit card services, warranty plans, and various other financing options while generating leads.
Education
Bachelors - Accounting and Finance
Wilmington University
New Castle, DE01-2026
High School Diploma -
Elkton High
Elkton, MD01.2005
Skills
- Flexibility
- Communication
- Teamwork
- Decision Making
- Self-Motivation
- Time Management
- Vendor management
- Microsoft office suite expert
- Document management
- Adobe Acrobat
- Webcore
- Procore
- Tririga
- Customer Analytics
- Event Management
- Critical Thinking
- Competitive Strategies
- Risk Assessment
- Manager Experience
- Adaptability
- Organization
- Budget tracking
Certification
FIRST AID / CPR MARCH 2027
Awards
ISS FACILITY SERVICES: Won four apple awards for displaying a "can do" attitude, meeting target dates and goals, commitment to giving back to the community, resolving critical issues within a deadline, and client satisfaction with projects., HOME DEPOT: Won six awards for all star associate, operations associate of the month and supervisor of the month for excellent customer service, business tactics, dedication to my department and business, creating shareholder value, community service and exemplifying entrepreneurship.
Accomplishments
ISS FACILITY SERVICES
Won four apple awards for displaying a "can do" attitude, meeting target dates and goals, commitment to giving back to the community, resolving critical issues within a deadline, and client satisfaction with projects.
HOME DEPOT
Won six awards for all star associate, operations associate of the month and supervisor of the month for excellent customer service, business tactics, dedication to my department and business, creating shareholder value, community service and exemplifying entrepreneurship.
Timeline
Assistant General Manager
ISS FACILITY SERVICES
01.2022 - 02.2025
Project Manager MAC (Moves, Adds and Changes)
ISS FACILITY SERVICES
01.2019 - Current
Administrative Assistant
ISS FACILITY SERVICES
01.2018 - 01.2019
Department Supervisor / Key Carrier / Sales Associate
HOME DEPOT
01.2014 - 01.2018
Bachelors - Accounting and Finance
Wilmington University
High School Diploma -
Elkton High
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