Diba Chowdhury
Vancouver
Summary
To work in a challenging and dynamic position at a global standard race with a vision of dedication where job satisfaction and career building could be achieved through hard work and effort and contribute significantly to achieving the goal of the organization.
Overview
6
6
years of professional experience
22
22
years of post-secondary education
Work History
Medical Office Assistant (MOA)
Reach Community Health Centre
11.2024 - Current
- Performed opening and closing procedures, monitored office activities throughout the day.
- Greeted and checked in patients, verified demographics and ensured accurate data entry.
- Managed phone communications, including call transfers, message taking, and follow-ups.
- Booked and coordinated patient appointments and follow-ups.
- Maintained accurate patient records and documentation.
- Supported administrative functions to meet ongoing clinic needs.
- Coordinated medical records, referrals, document requests, and specialist appointments.
- Prepared and distributed documentation for physicians, nurses, and patients.
- Assisted clinical staff with various support tasks as needed.
- Packaged and dispatched laboratory samples when required.
- Actively participated in staff meetings, trainings, and clinic events.
- Maintained effective communication, openness to feedback, and sensitivity to team dynamics.
- Promoted collaboration and upheld the centre’s confidentiality and reputation.
- Followed all REACH policies and procedures diligently.
Grocery Supervisor & Manager in Charge
Thrifty Foods
04.2024 - 11.2024
- Supported staff development through training initiatives.
- Executed in-store promotions and coordinated with marketing to boost sales.
- Maintained sales, inventory, and performance records.
- Fostered customer and community relationships, gathered service feedback.
- Managed stock levels, ordering, and waste reduction.
- Recruited, trained, and supervised staff, ensuring policy compliance and service quality.
Closing Manager & Cash Office
Safeway
02.2022 - 03.2024
- Supervised and managed team operations during closing shifts.
- Conducted inventory checks, monitored stock levels, restocked shelves, and flagged items for reorder.
- Ensured cleanliness and organization of the grocery department.
- Enforced security protocols to prevent theft and minimize loss.
- Assisted customers with product inquiries, complaints, and recommendations.
- Oversaw all closing procedures, including securing cash drawers and the store.
- Balanced tills using ACS, analyzed daily reports via ISP.
- Prepared bank deposits and managed Profitect system for financial accuracy.
Sales Associate
Forever21
03.2022 - 08.2022
- Maintaining the store's appearance by organizing merchandise, restocking shelves, and ensuring products are appropriately displayed.
- Assisting with inventory control, monitoring stock levels, and notifying management of any shortages or overstock situations.
- Collaborating with the visual merchandising team to set up displays and create an attractive shopping environment.
IT Instructor
World Wide Soft Technology
07.2021 - 12.2021
- Design, develop, and update instructional materials, course outlines, and training manuals.
- Align course content with industry standards and certification requirements (e.g., CompTIA, Cisco, Microsoft, etc.).
- Deliver lectures, demonstrations, and hands-on lab sessions for a variety of IT topics such as networking, cybersecurity, programming, databases, and system administration.
- Adapt teaching methods to accommodate different learning styles and levels of student expertise.
- Provide academic guidance, mentoring, and support to students.
- Evaluate student progress through assignments, exams, and practical assessments.
- Offer feedback and remedial support when necessary.
- Coordinate with other instructors and academic staff for curriculum alignment.
- Communicate effectively with students, colleagues, and administration.
Network Administrator
Educo International School (English Medium)
03.2020 - 11.2020
- Installing and configuring computer networks and systems, identifying, and solving any problems that arise with computer networks and systems.
- Provide technical support and training to staff on network-related issues and best practices.
- Work with IT teams and other departments to support network needs, troubleshoot issues, and implement new technologies.
- Build and maintain the whole educational website and database along with an online attendance system for both teachers and students.
Student Worker (Information Desk)
North South University
03.2019 - 05.2019
- Providing general & academic information to the student.
- Manage calendars, schedule appointments, and organize meetings for staff and executives.
- Organize events, meetings, and conferences, including logistics, catering, and materials preparation.
- Handling phone calls, guiding visitors & guardians.
Education
Master of Administrative Science - Computer Security and Forensic Administration
Fairleigh Dickinson University
Vancouver, BC 04.2001 - 07.2023
Bachelor of Science - Computer Science and Engineering (CSE)
North South University
Dhaka, BangladeshHigher Secondary School Certificate - Science
Girls College
Chittagong, BangladeshSecondary School Certificate - Science
St. Scholastica Girls' High School
Chittagong, BangladeshSkills
C
C
Java
Html
Python
JavaScript
Cyber Security
Research Publications
- Cryptographic ledger of blockchain technology in healthcare, https://doi.org/10.30574/gscarr.2021.7.3.0117
- Decentralized way of keeping drug records using Blockchain Technology (Hyperledger Fabric), International Journal of Scientific Research in Computer Science and Engineering, 2320-7639
- Augmented reality marker-based technology for augmenting newspaper advertisement, Recent Research in Science and Technology, 2076-5061
Timeline
Medical Office Assistant (MOA)
Reach Community Health Centre
11.2024 - Current
Grocery Supervisor & Manager in Charge
Thrifty Foods
04.2024 - 11.2024
Sales Associate
Forever21
03.2022 - 08.2022
Closing Manager & Cash Office
Safeway
02.2022 - 03.2024
IT Instructor
World Wide Soft Technology
07.2021 - 12.2021
Network Administrator
Educo International School (English Medium)
03.2020 - 11.2020
Student Worker (Information Desk)
North South University
03.2019 - 05.2019
Master of Administrative Science - Computer Security and Forensic Administration
Fairleigh Dickinson University
04.2001 - 07.2023
Bachelor of Science - Computer Science and Engineering (CSE)
North South University
Higher Secondary School Certificate - Science
Girls College
Secondary School Certificate - Science
St. Scholastica Girls' High School