Hi, I’m
Didem ALPARSLAN
Summary
Certified Public Accountant fluent in English and Turkish with exceptional communication and analytical abilities. Multi-talent professional committed to delivering impactful results and continuous skill diversification. Passionate about crafting exceptional customer experiences.
Overview
11
years of professional experience
1
Certification
Work History
Amazon Web Services (AWS)
Finance Analyst
01.2022 - Current
Job overview
- Led full-cycle Accounts Receivable for EMEA and US clients, including direct customer communication
- Acted as primary point of contact for internal and external stakeholders, providing regular updates on Accounts/project progress and addressing any concerns or inquiries
- Managed and led multiple projects aimed at process improvement within finance department, resulting in enhanced efficiency and cost savings
- Conducted in-depth financial analysis to identify areas for improvement and quantify the impact of implemented changes on the organization's bottom line
- Provided training and support to new team members, facilitating their integration into the finance department and ensuring a smooth onboarding process.
Amazon
Investigation Specialist
03.2020 - 12.2021
Job overview
- Conducted in-depth investigations into suspicious activities, mitigating risks for Amazon, customers, and merchants
- Enforced Amazon's Policy Guidelines, ensuring site quality and taking appropriate actions
- Served as a Subject Matter Expert (SME), aiding in the onboarding process and supporting newcomers.
Teleperformance Greece
Technical Support Advisor
08.2018 - 06.2020
Job overview
- Provided exemplary technical support, demonstrating empathy and professionalism
- Managed daily workflow tasks efficiently, liaising with service providers and engineers
- Addressed root causes of issues, imparting valuable insights to customers on preventive measures.
CPA Kismet Ceviker
Accounting Specialist
08.2013 - 12.2017
Job overview
- Managed invoices, end-to-end procurement, payroll, and tax processes efficiently
- Established effective working relationships with clients, ensuring accurate and compliant payroll delivery
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
Education
Gazi University
BSc in Labor Economics and Industrial Relations
Anadolu University
BSc in Finance
Skills
- Finance and Accounting
- Project Management
- Time Management
- Detail-Oriented, Multitasking
- Problem-Solving
- Continuous Improvement Mindset
- Active listening abilities
- Conflict resolution techniques
- Strong Communication Skills
- Microsoft Office
- Teamwork and Collaboration
- Presentation Skills
Certification
Certified Public Accountant (Union of Chambers of Certified Public Accountants of Turkey)
Languages
Turkish
English
Timeline
Finance Analyst
Amazon Web Services (AWS)
01.2022 - Current
Investigation Specialist
Amazon
03.2020 - 12.2021
Technical Support Advisor
Teleperformance Greece
08.2018 - 06.2020
Accounting Specialist
CPA Kismet Ceviker
08.2013 - 12.2017
Gazi University
BSc in Labor Economics and Industrial Relations
Anadolu University
BSc in Finance
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