Overview
Work History
Education
Skills
Timeline
AssistantManager

Davorka Peitel

Assistant Manager
Hoernum

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Assistant Housekeeping Manager

Hapimag
Hoernum
08.2022 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Directed team of [Number] personnel in busy hotel with [Number] rooms.
  • Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
  • Ordered, maintained and distributed supplies and inventory.
  • Maintained facility grounds, equipment and safety compliance.

Receptionist

Homair
Nin
05.2021 - 07.2022
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.

Office Administrator

Munster joinery
Ballydesmond
08.2021 - 05.2022
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Interacted with customers by phone, email or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Receptionist

Adriatic Kamp
Šibenik, Nin
05.2019 - 09.2020
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.

HR Assistant

Kaufland Hrvatska k.d.
Pula, Porec, Zagreb
05.2010 - 09.2017
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Assisted with on-boarding process of [Number] new hires.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Answered and redirected incoming phone calls for office.
  • Posted positions through approved recruitment channels.
  • Organized new employee orientation schedules for new hires.

Loan Administrator

Pevec d.o.o.
Pula
06.2007 - 03.2008
  • Monitored pipelines to track and log status of loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Delivered services to customer locations within specific timeframes.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.

Education

High School Diploma -

Škola Za Turizam, Ugostiteljstvo I Trgovinu
Pula
09.1996 - 07.2000

Skills

Ordering cleaning supplies

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Timeline

Assistant Housekeeping Manager

Hapimag
08.2022 - Current

Office Administrator

Munster joinery
08.2021 - 05.2022

Receptionist

Homair
05.2021 - 07.2022

Receptionist

Adriatic Kamp
05.2019 - 09.2020

HR Assistant

Kaufland Hrvatska k.d.
05.2010 - 09.2017

Loan Administrator

Pevec d.o.o.
06.2007 - 03.2008

High School Diploma -

Škola Za Turizam, Ugostiteljstvo I Trgovinu
09.1996 - 07.2000

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Davorka PeitelAssistant Manager