Davorka Peitel
Assistant Manager
Hoernum
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Assistant Housekeeping Manager
Hapimag
Hoernum
08.2022 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Directed team of [Number] personnel in busy hotel with [Number] rooms.
- Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
- Ordered, maintained and distributed supplies and inventory.
- Maintained facility grounds, equipment and safety compliance.
Receptionist
Homair
Nin
05.2021 - 07.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Office Administrator
Munster joinery
Ballydesmond
08.2021 - 05.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Receptionist
Adriatic Kamp
Šibenik, Nin
05.2019 - 09.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
HR Assistant
Kaufland Hrvatska k.d.
Pula, Porec, Zagreb
05.2010 - 09.2017
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with on-boarding process of [Number] new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Answered and redirected incoming phone calls for office.
- Posted positions through approved recruitment channels.
- Organized new employee orientation schedules for new hires.
Loan Administrator
Pevec d.o.o.
Pula
06.2007 - 03.2008
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
High School Diploma -
Škola Za Turizam, Ugostiteljstvo I Trgovinu
Pula 09.1996 - 07.2000
Skills
Ordering cleaning supplies
Sorting and washing laundry
Window cleaning
Dusting furniture
Folding clean laundry
Cultural Awareness
Flexible and Adaptable
Timeline
Assistant Housekeeping Manager
Hapimag
08.2022 - Current
Office Administrator
Munster joinery
08.2021 - 05.2022
Receptionist
Homair
05.2021 - 07.2022
Receptionist
Adriatic Kamp
05.2019 - 09.2020
HR Assistant
Kaufland Hrvatska k.d.
05.2010 - 09.2017
Loan Administrator
Pevec d.o.o.
06.2007 - 03.2008
High School Diploma -
Škola Za Turizam, Ugostiteljstvo I Trgovinu
09.1996 - 07.2000