Didier Koutouzi Ngamga
LOSS PREVENTION SPECIALIST
Bobigny
Summary
Dynamic Deputy Cluster Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service.
Dedicated Deputy Cluster Account Manager offering 7 years experience in Security . Demonstrated success in monitoring safety work place through patrol details . Resourceful worker with commitment to integrity and honesty.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Deputy Cluster Account Manager
CESG
01.2023 - Current
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Improved response times by analyzing patrol routes and adjusting staffing levels accordingly.
- Built excellent rapport and working relationship with customer to build trust and improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Security and Safety Supervisor
CESG
02.2021 - 01.2023
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Evaluated security systems and procedures to identify areas for improvement.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Evaluated staffing needs and coordinated schedules for optimal coverage across all shifts.
- Conducted thorough investigations of security incidents, leading to the resolution of numerous cases.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Managed access control systems to maintain a secure environment for employees and visitors.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised team of 35 security personnel during shift.
- Coordinated fire drills and other emergency simulations, ensuring staff preparedness in high-pressure situations.
Security and Safety Team Leader
CESG
01.2020 - 01.2021
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Collected, arranged, and input information into database system.
Security and Fire Safety Team Leader
LUXANT
03.2018 - 12.2020
- Created and managed project plans, timelines and budgets.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Security Supervisor
Galeries Lafayette
01.2016 - 03.2018
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
Education
CPP
ASSIS INTERNATIONAL
Paris06.2024
SSIAP 2
INSSI
Paris12.2020
SSIAP 1
CAPF
Paris03.2018
CQP
CAPF
Paris01.2018
No Degree - Graphic Design
Technological University
Bandjoun05.2006
High School Diploma -
Lycee Lerlerc
Yaounde06.2005
Skills
Community policing
undefinedTimeline
Deputy Cluster Account Manager
CESG
01.2023 - Current
Security and Safety Supervisor
CESG
02.2021 - 01.2023
Security and Safety Team Leader
CESG
01.2020 - 01.2021
Security and Fire Safety Team Leader
LUXANT
03.2018 - 12.2020
Security Supervisor
Galeries Lafayette
01.2016 - 03.2018
CPP
ASSIS INTERNATIONAL
SSIAP 2
INSSI
SSIAP 1
CAPF
CQP
CAPF
No Degree - Graphic Design
Technological University
High School Diploma -
Lycee Lerlerc
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