Dilan Deliktas
Hamburg,Germany
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
10
10
years of professional experience
3
3
Languages
Work history
Operations & Logistics Manager
trans-o-flex via Tenbel/Sezgin Kurierdienst GmbH & Co. KG
Hamburg, Germany
2025.02 - 2026.08
- Optimised logistics, warehouse and transport processes to improve daily operational efficiency and workflow coordination.
- Analysed and monitored operational KPIs and performance data to identify inefficiencies and implement process improvements.
- Coordinated suppliers, internal departments and operational teams to maintain service quality, compliance and operational standards.
- Resolved operational and tenant complaints, contributing to 98% satisfaction rate in random surveys.
Process & Performance Management
Airbus Operations GmbH
Hamburg, Germany
2024.02 - 2025.02
- Improved cross-functional communication workflows, reducing project delays by 15%.
- Analysed logistics data using SKYWISE, Google Analytics and ERP systems, contributing to 20% improvement in logistics performance and 95% customer satisfaction.
- Developed Power BI dashboards integrating SYMBIO and APIs, improving decision-making efficiency by 25% through real-time KPI reporting.
- Automated logistics workflows using Microsoft Power Platform, reducing manual workload by 30% and improving supply chain turnaround time.
Operational Performance Analyst
UNISTUDY S.R.O.
Prague, Czech Republic
2021.12 - 2022.12
- Analysed operational performance data and prepared reports to support management decision-making.
- Identified performance gaps and process inefficiencies, supporting operational improvement initiatives.
- Supported compliance and risk-related activities through structured data analysis and reporting.
Junior Performance Manager
Atlantis Limited
Ankara, Turkey
2017.05 - 2021.05
- Analysed CRM and performance data to identify opportunities to improve operational efficiency and client retention.
- Promoted a high-performance culture within the organisation via effective change management tactics.
- Streamlined processes, resulting in increased operational effectiveness.
Support Worker
INTEREXCHANGE
New York, USA
2016.05 - 2016.08
- Designed and implemented five support protocols for the Summer Work & Travel programme.
- Supported programme participants and operational activities, contributing to zero reported safety incidents.
Education
Master of Science (MSc) - International Business Management
University of Europe for Applied Sciences
Hamburg, GermanySkills
- Google Analytics, Power BI, SAP, SD, S4 HANA, ERP, Excel, Skywise, APIs, Microsoft Power Platforms, KPI, SYMBIO, SSoT, SaaS
- Marketing & Communication: SEO, SEM, Social Media Management, Campaign Design, CRM
- Project Management: Trello, Asana, and SCRUM methodologies for managing cross-functional teams and delivering projects on time
- Microsoft Office (Word, Power Point, Excel), G-Suite, IBM SPSS, WordPress, Shopify, WooCommerce
LANGUAGES
English
Advanced (C1)
German
Upper intermediate
Turkish
Proficient (C2)
Timeline
Operations & Logistics Manager
trans-o-flex via Tenbel/Sezgin Kurierdienst GmbH & Co. KG
2025.02 - 2026.08
Process & Performance Management
Airbus Operations GmbH
2024.02 - 2025.02
Operational Performance Analyst
UNISTUDY S.R.O.
2021.12 - 2022.12
Junior Performance Manager
Atlantis Limited
2017.05 - 2021.05
Support Worker
INTEREXCHANGE
2016.05 - 2016.08
Master of Science (MSc) - International Business Management
University of Europe for Applied Sciences