Dilara Aksoy
Bursa
Summary
Quality Manager with 9+ years of experience in the automotive industry across Project, Customer, and After-Sales Quality. Experienced in leading teams (blue- and white-collar) across multi-shift operations, managing cross-functional coordination, and driving continuous improvement initiatives. Skilled in PDI, after-sales defect management, 8D problem-solving, process improvement, and warranty cost reduction. Proven ability to align operations with customer requirements and deliver measurable quality and performance results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Quality Administrator JEST ATA ATAK
Karsan Automotive
08.2025 - Current
- Managing a 21-person team (17 blue-collar, 4 white-collar) for ATA&ATAK&JEST production products.
- Leading continuous improvement initiatives and cross-functional problem-solving activities.
- Monitoring field KPIs and ensuring alignment with customer requirements.
- Implementing permanent corrective actions and organizing control activities for risky products.
- Managing PDI (Pre-Delivery Inspection) and after-sales defect management for boutique products.
- Established detectability analysis and quality personnel performance tracking system.
- Leading process improvement initiatives, project quality tracking, and defect follow-up.
Quality Administrator– LFF Megane Project
Karsan Automotive
Bursa
09.2024 - 07.2025
- Managed Body, Paint, Assembly and Final lines with a team of 90 people (86 blue-collar, 4 white-collar).
- Oversaw 3-shift operations, including staffing adjustments for increases and decreases.
- Led overall quality activities, including customer complaints, 8D problem-solving and process audits.
- Monitored quality KPIs and ensured corrective actions were effective.
- Coordinated customer audits and warranty cost reduction initiatives.
After Sales Quality Engineer
Karsan Automotive
Bursa
03.2022 - 08.2024
- Ensured customer protection, including identification of risky vehicles and organization of containment/control activities, and led permanent corrective actions for process and field issues.
- Managed customer complaints and led structured 8D problem-solving activities.
- Monitored field performance KPIs (PPM, breakdowns) and drove improvement actions.
- Managed warranty cost analysis and led cost reduction initiatives.
- Coordinated customer audits, process audits and ensured closure of action plans.
Customer Quality Engineer
TKG Automotive
Bursa
01.2020 - 03.2022
- Verify that the customer expectations are taken into account in the project quality plans, and that the rules defined.
- Preparation of quality PPAP documents in accordance with the processes during the project period.
- Defining appropriate controls and frequencies by analyzing technical drawings and specifications.
- Participate in PFMEA meetings and making PFMEA updates.
- Approval of designs of control fixture apparatus.
Project Quality Engineer
TKG Automotive
Bursa
10.2017 - 12.2019
- Creating ramp-up activation plans, tracking problems detected internally and at the customer during the ramp-up process, performing root cause analyzes.
- Participate in meetings and preparing documentation in change management.
Education
Mechanical Engineering -
Uludağ University
Bursa01.2017
Materials and metallurgy - Engineer
Yıldız Technical Unıversity
İstanbul01.2014
Skills
- Team Leadership & Cross-Functional Coordination (Blue-collar & White-collar, multi-shift operations)
- Quality Management & Assurance (Project, Customer, After-Sales)
- 8D Problem Solving & Root Cause Analysis
- Process Improvement & Continuous Improvement (Lean / WCM)
- PDI & After-Sales Defect Management
- Warranty Cost Analysis & Reduction
- KPI Monitoring, Reporting & Personnel Performance Tracking
- Customer Relations & Audit Coordination
Languages
English
Upper Intermediate
B2
Certification
- Process Audit
- Internal Auditor
- VDA 6.3 Process Audit
- Project Management
- 8-Module New Manager Training
Hobbies and interests
- Ceramics / Pottery – creativity and attention to detail
- Theatre / Drama – teamwork, communication, and cultural engagement
- Traveling – curiosity, adaptability, and cultural awareness
Timeline
Production Quality Administrator JEST ATA ATAK
Karsan Automotive
08.2025 - Current
Quality Administrator– LFF Megane Project
Karsan Automotive
09.2024 - 07.2025
After Sales Quality Engineer
Karsan Automotive
03.2022 - 08.2024
Customer Quality Engineer
TKG Automotive
01.2020 - 03.2022
Project Quality Engineer
TKG Automotive
10.2017 - 12.2019
Mechanical Engineering -
Uludağ University
Materials and metallurgy - Engineer
Yıldız Technical Unıversity