Dilara Erikli

Building and managing newly formed Client Success Management department. Providing strong leadership in shaping and implementing customer success strategies for DAC region. Deciding on departmental structure and workflow implementation. Ensuring delivery of top-notch training programs, driving initiatives for continuous improvement of customer experience. Ensuring client retention through close collaboration with Key Account Management.

Shaping and executing program management strategy for DAC region. Overseeing all aspects of client success operations, ensuring delivery of top-notch training programs, and driving continuous improvement initiatives to enhance client experience end maximize client satisfaction.

Responsible of daily support of team ensuring high quality delivery of language training programs. Supporting Growth division in maximizing existing clients, Program Management and client support.

Responsible for successfully managing life cycle of language training requirements with clients and to ensure high quality of program set up and training delivery. Ongoing communication with key client decision makers and learners through training duration.

Conducting qualitative research into how SE can improve their current monitoring and evaluation process. Develop M&E plan, present it to management and make concrete recommendations for necessary changes within organization.

Support project management coaching division in their operational tasks & responsibilities. Conduct research into cross-departmental communication flow, give concrete suggestions for improvement & write final report.

Conduct qualitative research into how key stakeholders on island of Aruba can improve their data collecting & sharing process to successfully measure key indicators of Sustainable Development Goals.